Online Sales Officers

Bing Lee Electrics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bing Lee is seeking an Online Sales Officer to join our online team in Sydney. You will develop and maintain relationships with our client base via telephone-based and Live Chat, processing orders and enquiries, and providing professional customer service to help customers make informed decisions.

Responsibilities include responding to information requests, maintaining customer accounts, and liaising with other departments to ensure the best service.

Qualifications

• Experience in customer service or call centre roles.
• Experience with Live Chat.
• Ability to meet KPI targets.
• Strong written and verbal communication skills.
• Fast learner with ability to adapt to new systems and processes.

Responsibilities

• Developing and maintaining relationships with our client base via telephone-based and Chat.
• Processing orders and enquiries.
• Provide a professional level of customer service to all customers (internal and external).
• Respond to varied requests for information, queries, and products in line with policies and procedures.
• Provide accurate product advice to customers to help meet their needs and make informed decisions.
• Maintain customer account details and liaise with other departments to ensure best service.
• Attend monthly off-site training (after hours/during hours).
• Meet KPI targets in a fast-paced environment.

Skills

Customer service

Live Chat

Call center

KPI driven

Multitasking

Tools

CRM systems

Job description

Bing Lee has been in business since 1950s and is one of the largest independent and family owned electrical retail business in Australia with more than 32 stores and distribution centres across the Greater Sydney Region, NSW Mid North, Central & South Coasts, The Hunter, Canberra, Victoria and Queensland.

We are seeking Online Sales Officertojoin our online team.

Key responsibilities include:

Developing and maintaining relationships with our varied client base (telephone-based & Chat’s).

Processing orders and enquiries.

Provide a professional level of customer service to all customers, (internal and external)

Respond to varied requests for information, queries, and products in line with the established policies and procedures of the organisation.

Provide accurate product advice to customers to enable them to meet their needs and make informed decisions.

Maintaining customer account details and liaising with the team and other departments to ensure the best customer service is provided for our customers.

Attend offsite supplier training ( Once a month off-site training after hours/during hours)

The successful applicant will have the following experience, skills & attributes

Previous experience in a customer service/call centre position.

Live Chat experience

Meeting KPI’s

Positive outlook

Quick learner ( Systems & Processes)

Self Learning as there is a wide product range

Excellent written and oral communication skills

Strong negotiation and problem-solving skills.

An ability to thrive in a fast-paced customer service environment.

An ability to multitask, prioritise and manage your own workload.

Hoursbetween 7am - 8pm over a 7 day rotating roster ( Flexibility required)

Full time

\"Come and join our Team\"

You must be a permanent resident with full work rights in Australia.