Phone Sales Officer

Bapcor; Western Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Purchase Leave options

Employee Assistance Program

Employee discounts across Bapcor брен/

Ongoing learning and development

Internal career opportunities

Job summary

JAS Auto Electrical Parts in Belmont, WA is looking for a Phone Sales Officer to be the first point of contact for customers, helping them source the right products and solutions to keep their businesses moving. You will handle inquiries, process orders, provide product advice and identify sales opportunities while building strong relationships with trade and commercial customers.

This fast-paced role values a customer-focused mindset, clear communication and the ability to work well with branch

Qualifications

• Experience in phone sales or customer service roles.
• Able to build relationships with trade and commercial customers.
• Comfortable using computer systems and handling orders.

Responsibilities

• Handling inbound customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Providing product information, pricing and quotations
• Following up quotations and customer enquiries
• Building strong relationships with trade and commercial customers
• Promoting new products, specials and business solutions
• Identifying upselling and cross-selling opportunities
• Working collaboratively with the branch team to achieve sales goals
• Delivering exceptional customer service every day

Skills

Communication skills

Relationship-building

Multitasking

Attention to detail

Team-oriented

Product knowledge

Computer literacy

Job description

JAS Auto Electrical Parts, part of the Bapcor Group, is Australia's leading supplier of auto electrical, battery, lighting, air conditioning and heavy vehicle solutions.

We're looking for a customer-focused Phone Sales Officer to join our Belmont, WA branch.

If you enjoy helping customers, identifying sales opportunities and building strong relationships over the phone, this could be the perfect role for you.

Why Join JAS?

• Monday to Friday role with genuine work-life balance
• Supportive team culture and experienced leadership
• Career growth opportunities across the Bapcor Group
• Ongoing training and development
• Employee discounts across Bapcor brands
• Secure role with an industry-leading Australian business

Job Description

As a Phone Sales Officer, you'll be the first point of contact for customers, helping them source the right products and solutions to keep their businesses moving.

You'll work closely with branch colleagues, handling customer enquiries, processing orders, providing product advice and identifying opportunities to grow sales.

This is a fast-paced role where strong customer service and relationship-building skills are key to success.

Your Day Will Include

• Handling inbound customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Providing product information, pricing and quotations
• Following up quotations and customer enquiries
• Building strong relationships with trade and commercial customers
• Promoting new products, specials and business solutionsIdentifying upselling and cross-selling opportunities
• Working collaboratively with the branch team to achieve sales goals
• Delivering exceptional customer service every day

Qualifications

What We're Looking For

You may come from Phone Sales, Internal Sales, Customer Service, Parts Interpreting, Trade Sales or Account Management.

Most importantly, you're someone who enjoys helping customers and thrives in a busy, customer-focused environment.

You'll Bring

• Strong communication and relationship-building skills
• A customer-first approach and positive attitude
• Ability to multitask and stay organised
• Strong attention to detail
• Confidence using computer systems
• A team-focused mindset
• A willingness to learn and build product knowledge

Highly Regarded

• Automotive, auto electrical or heavy vehicle experience
• Parts interpreting experience
• Trade sales or aftermarket experience
• Mining, transport or industrial industry exposure
• Knowledge of automotive products and components

Additional Information

Why Bapcor?

As part of the Bapcor Group, you'll be joining Australasia's leading provider of vehicle parts, accessories, equipment and services.

We invest in our people and provide genuine opportunities to build long-term careers across a national network of brands and businesses.

Additional Benefits

• Purchase Leave options
• Employee Assistance Program
• Employee discounts across Bapcor brands
• Ongoing learning and development
• Internal career opportunities

Our Values

We Give a Damn
We Are In It Together
We Get It Done
We Do the Right Thing

Ready to Join the Team?

If you're passionate about customer service, enjoy helping customers find the right solutions and want to build your career with an industry leader, we'd love to hear from you.