Online Live Chat Representatives

Harvey Norman; New South Wales; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Great Team Culture

Recognition of good performance

Flexible and positive work environment

Job summary

Harvey Norman Global Pty Limited in Homebush West is seeking enthusiastic Online Live Chat Representatives for our busy peak periods. You will be the first contact for customers, handling live chat and email inquiries with a focus on sales and product advice.

This casual role requires strong communication, teamwork, and the ability to multitask in a fast-paced environment. Parking is available and the location is accessible by Flemington station.

Qualifications

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, acerias ‘can do’ attitude.
• Strong attention to detail and time management skills.
• Retail or contact centre experience preferred but not essential.

Responsibilities

• Handle online customer queries via Live Chat systems.
• Provide sales and product advice to customers.
• Support orders and relay information to relevant departments.
• Maintain high levels of customer service in a fast-paced environment.
• Assist customers across a 7-day rotating roster.

Skills

Written communication

Verbal communication

Customer service

Team player

Multitasking

Job description

Job no: 577568
Work type: Casual
Location: Homebush West
Categories: Sales

• Christmas Casual Positions
• Opportunity to work with an Australian retail icon
• Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station

We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working with our online customer service team, you will handle online customer queries via our Live Chat system.

To be successful you must:

• Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
• Be a highly motivated person with strong communication skills (both written and verbal).
• Enjoy working in a team environment and assisting others.
• Ability to multitask and maintain focus in an often-high pressure environment.
• Retail or contact centre experience preferred but not essential

What we require:

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
• Strong attention to detail.
• Highly organised individual with strong time management skills.
• Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
• Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).

What we offer:

• Great Team Culture
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Join today to be a part of a supportive team where you learn something new every day

Advertised: 27 Oct 2026 AUS Eastern Daylight Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.