Online Live Chat Representatives

Harvey Norman; Sydney; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

Great Team Culture

Recognition for good performance

Flexible and positive work environment

Job summary

Harvey Norman in Homebush West is seeking enthusiastic Online Live Chat Representatives to join our team during peak periods. You will handle online customer queries via our Live Chat system and provide sales and product advice in a fast-paced retail environment.

Flexibility to work across a 7-day rotating roster is required, with shifts from 7am to 11pm. Prior retail or contact centre experience is helpful, but not essential, as you learn on the job.

Qualifications

• Excellent verbal and written communication via Live Chat and Email.
• Strong customer service and product advice skills.
• Retail or contact centre experience preferred but not essential.

Responsibilities

• Respond to customer inquiries via Live Chat and Email.
• Provide sales and product advice to customers.
• Resolve complaints and ensure timely, accurate service.

Skills

Communication skills

Team player

Multitasking

Time management

Job description

Job no: 577568
Work type: Casual
Location: Homebush West
Categories: Sales

• Christmas Casual Positions
• Opportunity to work with an Australian retail icon
• Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station

We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working with our online customer service team, you will handle online customer queries via our Live Chat system.

To be successful you must:

• Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
• Be a highly motivated person with strong communication skills (both written and verbal).
• Enjoy working in a team environment and assisting others.
• Ability to multitask and maintain focus in an often-high pressure environment.
• Retail or contact centre experience preferred but not essential

What we require:

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
• Strong attention to detail.
• Highly organised individual with strong time management skills.
• Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
• Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).

What we offer:

• Great Team Culture
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Join today to be a part of a supportive team where you learn something new every day

Advertised: 27 Oct 2026 AUS Eastern Daylight Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.