Oncourse Operator (Casual) Sydney

Tabcorp; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ticketing to major events

Wellbeing app access

Retail discounts

Inclusive culture

Job summary

TAB is seeking an Oncourse Customer Service Operator to help deliver friendly, accurate and efficient service at racing events. You will support customers with betting transactions and product information, representing TAB at oncourse venues across Australia.

Join a passionate team and help ensure memorable experiences while promoting current offers and complying with regulatory requirements. Availability for Randwick race days is a mandatory part of the selection process.

Qualifications

• Experience delivering exceptional customer service in busy environments.
• Proven ability to work accurately with speed and precision.
• Strong communication skills with a friendly, professional approach.
• Ability to quickly learn new systems, products and information.
• Collaborate effectively as part of a team to support events.

Responsibilities

• Deliver accurate betting transactions with speed and attention to detail.
• Provide friendly customer service across racing and sports products.
• Promote current oncourse and digital offers to customers.
• Maintain compliance with operational and regulatory requirements.
• Share race day information including events, conditions and bet types.
• Support team success through collaboration, training and flexibility.

Skills

Customer service

Attention to detail

Communication skills

Team collaboration

Fast learner

Job description

Step into the action Be part of the energy, excitement and atmosphere of race day action. As an Oncourse Customer Service Operator, you'll help create memorable customer experiences by delivering friendly, accurate and efficient service at racing events. Joining a passionate oncourse team, you'll play an important role in helping customers enjoy every moment while representing one of Australia's most recognised betting brands.

Step into the action Be part of the energy, excitement and atmosphere of race day action. As an Oncourse Customer Service Operator, you'll help create memorable customer experiences by delivering friendly, accurate and efficient service at racing events. Joining a passionate oncourse team, you'll play an important role in helping customers enjoy every moment while representing one of Australia's most recognised betting brands.

Your role

You'll be at the forefront of the customer experience, providing betting services, product information and support in a fast-paced, customer-focused environment.

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events, conditions and bet types
• Support team success through collaboration, training and flexibility

Important: Due to the nature of this role, candidates must be available to work key racing events throughout the year. Availability for the following race days at Randwick are a mandatory requirement and will be considered as part of the selection process:

• 3 October
• 17 October

What You'll Need To Succeed

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly, professional approach
• Ability to quickly learn new systems, products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Perks that make a difference

We know that when we belong, we thrive. That’s why we offer:

• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who We Are

TAB is part of Tabcorp, Australia’s leading gambling entertainment company. We’re an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Join the action

Ready to make TAB your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email [e-mail].