Oncourse Operator (Casual) Sydney

Tabcorp Holdings Limited; Sydney; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Ticket to major racing and sports days

Wellbeing app access

Retail discounts

Inclusive culture

Job summary

TAB, part of Tabcorp, invites you to join our oncourse customer service team. You will deliver accurate betting services and information, supporting guests at racing events with a friendly, professional approach and a commitment to compliance and accuracy.

Join a dynamic team at major race days, with opportunities to learn, grow and contribute to memorable customer experiences across TAB’s oncourse and digital channels.

Qualifications

• Experienced in delivering exceptional customer service experiences.
• Proven ability to work accurately in busy environments.
• Strong communication skills with a friendly, professional approach.
• Ability to quickly learn new systems, products and information.
• Strong attention to detail and commitment to accuracy.
• Ability to collaborate effectively as part of a team.

Responsibilities

• Deliver betting transactions with speed and accuracy.
• Provide friendly customer service across racing and sports products.
• Promote current oncourse and digital offers to customers.
• Maintain compliance with operational and regulatory requirements.
• Share race day information including events, conditions and bet types.
• Support team success through collaboration, training and flexibility.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Learning new systems

Job description

Step into the action

Be part of the energy, excitement and atmosphere of race day action. As an Oncourse Customer Service Operator, you'll help create memorable customer experiences by delivering friendly, accurate and efficient service at racing events. Joining a passionate oncourse team, you'll play an important role in helping customers enjoy every moment while representing one of Australia's most recognised betting brands.

Your role

You'll be at the forefront of the customer experience, providing betting services, product information and support in a fast-paced, customer-focused environment.

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events, conditions and bet types
• Support team success through collaboration, training and flexibility

Important:

Due to the nature of this role, candidates must be available to work key racing events throughout the year. Availability for the following race days at Randwick are a mandatory requirement and will be considered as part of the selection process:

• 3 October
• 17 October

What you'll need to succeed

You'll be a confident communicator who enjoys engaging with people and thrives in a fast-moving environment. You bring a customer-first mindset, strong attention to detail and the ability to learn new systems quickly while remaining calm and professional.

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly, professional approach
• Ability to quickly learn new systems, products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Perks that make a difference

We know that when we belong, we thrive. That’s why we offer:

• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

TAB is part of Tabcorp, Australia’s leading gambling entertainment company. We’re an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Join the action

Ready to make TAB your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email [e-mail].