Racetrack Team Lead

Tabcorp Holdings Limited; Adelaide; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible public holidays

5 days bonus leave

18 weeks parental leave

Ticketing to major events

Wellbeing app access

Retail discounts

Job summary

TAB is seeking a proactive Race Day Operations Lead to keep action moving across race meetings, delivering safe, seamless operations and outstanding experiences for customers, clubs and stakeholders. Reporting to the State Manager, you will lead staffing, logistics and on-ground teams, drive compliance and service standards, and support Oncourse initiatives across venues.

This hands-on leadership role requires strong communication, organisational skills and the ability to build trusted

Qualifications

• Demonstrated capability delivering exceptional customer service outcomes.
• Proven ability to lead operations in dynamic environments.
• Strong communication skills with diverse teams and stakeholders.
• Ability to interpret and apply policies and procedures confidently.
• Highly organised approach with competing priorities and deadlines.
• Sound knowledge of Microsoft Office applications and systems.

Responsibilities

• Lead race day operations to deliver safe, seamless customer experiences
• Drive compliance, safety and service standards across race meetings
• Coordinate staffing, logistics and venue readiness for events
• Support technical setup, troubleshooting and operational issue resolution
• Build strong relationships with clubs, stakeholders and race day teams
• Contribute to key Oncourse projects and improvement initiatives

Skills

Customer service

Operations leadership

Communication

Policy interpretation

Organisational skills

Microsoft Office

Tools

MS Office

Job description

Step into the action

Step into a role where you keep the action moving on race day. As the Race Day Operations Lead within our Oncourse team, you will be at the centre of delivering seamless race meeting operations, supporting teams on the ground and creating outstanding experiences for customers, clubs and stakeholders. This is a hands-on leadership opportunity where no two days are the same.

How you'll be part of the action

Reporting to the State Manager, you will lead the delivery of race day operations across assigned venues, ensuring every meeting is safe, compliant, customer-focused and ready for action. Your leadership will help teams perform at their best while supporting the success of key Oncourse initiatives.

• Lead race day operations to deliver safe, seamless customer experiences
• Drive compliance, safety and service standards across race meetings
• Coordinate staffing, logistics and venue readiness for events
• Support technical setup, troubleshooting and operational issue resolution
• Build strong relationships with clubs, stakeholders and race day teams
• Contribute to key Oncourse projects and improvement initiatives

What you'll need to succeed

The successful candidate is a proactive and organised leader who thrives in fast-paced environments. You bring a customer-first mindset, strong operational judgement and the ability to build trusted relationships with a wide range of stakeholders.

• Demonstrated capability delivering exceptional customer service outcomes
• Proven ability to lead operations in dynamic environments
• Strong communication skills with diverse teams and stakeholders
• Ability to interpret and apply policies and procedures confidently
• Highly organised approach with competing priorities and deadlines
• Sound knowledge of Microsoft Office applications and systems

Benefits that back you up

We know that when we belong, we thrive. That's why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country's biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

TAB is part of Tabcorp, Australia's leading gambling entertainment company. We're an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Make your move

Ready to make TAB your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email [e-mail].