On‑Site School IT Support Technician | Customer‑Facing

JTC Technology; Willoughby; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Onboarding training

Quarterly training and development

Team social events

Hands-on experience with a wide range

Job summary

JTC Technology is seeking an enthusiastic, tech-savvy IT support person to help teachers, students and staff with day-to-day IT needs on-site in Sydney. The role involves supporting a broad range of educational technology and systems, with training provided and opportunities to learn and grow within the company.

Candidates should have a baseline IT understanding, strong communication skills, and a willingness to travel within Greater Sydney for training and events.

Qualifications

• Entry-level IT role with focus on customer service.
• Willingness to learn and grow in educational IT environment.
• Must be able to travel within Greater Sydney when required.

Responsibilities

• Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
• Managing and actioning IT support requests logged through a ticketing system
• Proactively identifying opportunities to develop and improve the school's technology
• Maintaining on site IT systems and documentation

Skills

Customer service

IT support

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

JTC Technology is seeking an enthusiastic, tech-savvy IT support person to help teachers, students and staff with day-to-day IT needs on-site in Sydney. The role involves supporting a broad range of educational technology and systems, with training provided and opportunities to learn and grow within the company.

Candidates should have a baseline IT understanding, strong communication skills, and a willingness to travel within Greater Sydney for training and events.