On-site IT Support Technician / Customer Support

JTC Technology; Willoughby; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Onboarding training

Quarterly training and development

Team social events

Hands-on experience with a wide range

Job summary

JTC Technology is seeking an enthusiastic, tech-savvy IT support person to help teachers, students and staff with day-to-day IT needs on-site in Sydney. The role involves supporting a broad range of educational technology and systems, with training provided and opportunities to learn and grow within the company.

Candidates should have a baseline IT understanding, strong communication skills, and a willingness to travel within Greater Sydney for training and events.

Qualifications

• Entry-level IT role with focus on customer service.
• Willingness to learn and grow in educational IT environment.
• Must be able to travel within Greater Sydney when required.

Responsibilities

• Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
• Managing and actioning IT support requests logged through a ticketing system
• Proactively identifying opportunities to develop and improve the school's technology
• Maintaining on site IT systems and documentation

Skills

Customer service

IT support

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

This permanent role is to support our school clients on-site, who are located across Sydney but are near or happy to travel to the Northern Beaches.
We are looking for candidates with part-time or full-time availability.

Some travel within Greater Sydney will be required for training and other company events.

About the Role:

We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, supporting teachers, students and staff with their day-to-day IT support requirements as well as supporting and maintaining the school's broader technology.

Training is provided, and there are significant learning opportunities for those who are keen to learn and grow.

The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.

Key duties will include:

• Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
• Managing and actioning IT support requests logged through a ticketing system
• Proactively identifying opportunities to develop and improve the school's technology
• Maintaining on site IT systems and documentation

About You:

Passion for providing great customer service and building relationships

Currently studying, recently graduated, previous experience, or looking for an entry level IT role.

Enjoys problem solving and working towards a solution

Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills

Highly organised and ability to effectively prioritise workload

Great communication skills, both written and verbally

About Us:

JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.

What we offer:

• A supportive team environment
• On-boarding training plus on-going quarterly training and development
• Team social events
• Internal progression opportunities
• Hands on experience with a wide range of technologies

If you have questions about the position, please contact us at ***************@jtctechnology.com.au