On-Site ICT Field Services Technician

Department of Education; Sydney; In loco; AUD 87.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Superannuation

Annual leave loading

Fleet cars

Descrizione del lavoro

The NSW Department of Education is looking for energetic ICT Field Services Support Officers to deliver essential ICT services to NSW public schools and departmental offices. This role supports on-site and remote diagnostics to ensure reliable ICT operations.

You will diagnose incidents, assist senior technical staff with transitions and improvements, maintain clear technical documentation, and engage with stakeholders across varying ICT skills.

Competenze

• Experience providing ICT support to large organisations.
• Ability to diagnose and resolve incidents on-site.
• Strong communication with diverse stakeholders.

Mansioni

• Provide and maintain on-site ICT support and diagnose incidents.
• Assist senior staff with service transition and improvements.
• Maintain and communicate technical/operational documentation.
• Support continuous improvement across multiple technologies.

Conoscenze

ICT support

Incident diagnosis

Stakeholder engagement

Documentation

Descrizione del lavoro

The NSW Department of Education is looking for energetic ICT Field Services Support Officers to deliver essential ICT services to NSW public schools and departmental offices. This role supports on-site and remote diagnostics to ensure reliable ICT operations.

You will diagnose incidents, assist senior technical staff with transitions and improvements, maintain clear technical documentation, and engage with stakeholders across varying ICT skills.