On-Site Help Desk Technician — School IT Career Growth

RecruitShop; Canterbury-Bankstown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Job summary

RecruitShop is partnering with a private school in the Bankstown area to recruit an on-site IT help desk technician. You will be the first point of contact for staff and students, resolving tickets quickly and communicating clearly to keep technology running smoothly.

Responsibilities include Level 1 support across phone, email and walk-ins, onboarding/offboarding, device deployment, and maintaining accurate ticket notes and knowledge base articles.

Qualifications

• Experience in a school help desk, service desk or IT support role.
• Strong troubleshooting skills across Windows, Microsoft 365 and Apple macOS.
• Hands-on exposure to Active Directory, Entra ID, Exchange Online, Teams and endpoint support.
• Excellent customer service and communication skills, with a calm head under pressure.
• National Police Check and the right to work in Australia.

Responsibilities

• Delivering Level 1 support across phone, email and walk-ups, with a friendly, unflappable manner
• Logging, prioritising and driving tickets through to resolution, escalating to Level 2 and 3 engineers when needed
• Troubleshooting Microsoft 365, Windows, macOS, mobile devices, printers, networking and end-user applications
• Running user onboarding and offboarding, from account creation through to access and permissions
• Handling password resets, MFA configuration, access requests and day-to-day account administration
• Deploying and configuring workstations, laptops and mobile devices ready for staff and students
• Keeping ticket notes, documentation and knowledge base articles accurate and genuinely useful

Skills

Windows troubleshooting

Microsoft 365

Apple macOS

Active Directory

Entra ID

End-user support

Customer service

DNS DHCP

Mobile device management

Australian driver’s license

Working With Children Check

Tools

ConnectWise PSA

RMM tools

Intune

Job description

RecruitShop is partnering with a private school in the Bankstown area to recruit an on-site IT help desk technician. You will be the first point of contact for staff and students, resolving tickets quickly and communicating clearly to keep technology running smoothly.

Responsibilities include Level 1 support across phone, email and walk-ins, onboarding/offboarding, device deployment, and maintaining accurate ticket notes and knowledge base articles.