Expression of Interest: ICT Support Technician - Gippsland

JB Hi-Fi; Traralgon; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Training and development programs

Discounts across JB Hi-Fi Group

Job summary

JB Hi-Fi Education in Victoria, Australia, seeks an ICT Support Technician at entry level to support the Notebooks for Teachers and Principals Program, delivering onsite Level 1–2 desktop support and basic server tasks, while assisting the Specialist Technician.

You will deploy system images, assist installations, and contribute to technical documents. A curious, team-oriented approach and excellent customer service are essential, with tertiary IT certification desirable.

Qualifications

• Teamwork and problem solving are essential for success in this role.
• Strong customer service mindset and communication skills required.
• Desirable tertiary IT qualifications or higher-level certifications.

Responsibilities

• Provide Service Desk Level 1 and 2 support for desktops, hardware, software and troubleshooting in schools.
• Assist Specialist Technician in tasks and resolutions.
• Support Notebooks for Teachers and Principals program on-site.
• Deploy system images, build/test/update in live environments.
• Contribute to technical documentation and participate in on-site installations.
• Provide basic server administration skills (password resets, printers, backups, network services).

Skills

Teamwork

Problem solving

Customer service

Education

Min Cert 4 in IT Systems Administration

Certifications in technologies (e.g., CCNA, CompTIA)

WWCC (Victorian Working With Children Check)

Tools

vCloud

MCSA

ITIL

Job description

Company Description

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Company Description

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.

Why join JB Hi-fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Partnering with education Institutions around Victoria, JB Education helps place ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an entry level role and the perfect opportunity for those looking for their first IT role.

Key Responsibilities Include, But Are Not Limited To

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Qualifications

Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.

You Will Also Ideally Possess

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
• Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA )
• Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
• Victorian Working With Children Check (WWCC)

Additional Information

Join our Applicant Pool:

The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!