IT Support Specialist

JTechOptions Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive remuneration

Ongoing training and development

Career progression opportunities

Job summary

JTechOptions Pty Ltd is seeking an IT Support Specialist to provide essential technical support in Pakenham, VIC. This full-time role focuses on maintaining systems, assisting users, and ensuring operational efficiency across the organisation.

You will troubleshoot hardware and software, manage accounts and access, and contribute to ongoing IT improvements with a collaborative team.

Qualifications

• In-depth IT support experience in a professional environment.
• Formal IT qualification or industry certifications such as CompTIA A+ or equivalent.
• Strong ability to troubleshoot hardware and software issues and communicate effectively.

Responsibilities

• Provide first and second-line support to end-users via phone, email and in person.
• Install, configure and maintain hardware, peripherals and software.
• Manage user accounts, permissions and access controls.
• Perform system maintenance, updates and patches for security and performance.
• Document issues, resolutions and ticket statuses clearly.

Skills

IT support

Help desk

Networking basics

Windows OS

macOS

Active Directory

Ticketing systems

Customer service

Troubleshooting

Education

Information Technology qualification

CompTIA A+

Tools

Ticketing systems

Remote administration tools

Job description

JTechOptions Pty Ltd is seeking an IT Support Specialist to join our dynamic team in Pakenham, VIC. This is a full-time position offering the opportunity to provide critical technical support and solutions to our users and stakeholders. As an IT Support Specialist, you will be at the forefront of our organisation's technology operations, ensuring that all systems and users are supported effectively. This role is integral to maintaining our operational efficiency and supporting the broader business objectives of JTechOptions Pty Ltd.

Key responsibilities

• Provide first and second-line technical support to end-users via phone, email and in-person, troubleshooting and resolving hardware and software issues
• Install, configure and maintain computer hardware, peripherals and software applications across the organisation
• Manage and maintain IT systems, including user accounts, permissions and access controls
• Perform regular system maintenance, updates and patches to ensure optimal performance and security
• Document technical issues, resolutions and provide clear reporting on ticket status and system performance
• Diagnose and resolve network connectivity issues and provide support for remote users
• Assist with data backup and recovery procedures to ensure business continuity
• Respond promptly to user requests and escalated complex issues to senior technical staff as required
• Contribute to the continuous improvement of IT support processes and procedures

What we're looking for

• Completed formal qualification in Information Technology, Computer Science or related discipline, or equivalent industry-recognised certification such as CompTIA A+, Microsoft Certified Associate or similar
• Minimum of 2-3 years' experience in IT support, help desk or technical support roles within a professional environment
• Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues efficiently
• Proficiency with Windows and/or macOS operating systems and experience with common enterprise applications
• Knowledge of networking fundamentals, including TCP/IP, DNS and DHCP
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users
• Strong organisational skills and the ability to manage multiple support requests prioritising effectively
• Proactive approach to problem-solving with attention to detail and commitment to accuracy
• Ability to work independently and as part of a collaborative team environment
• Preferred experience with ticketing systems, Active Directory management and mobile device support

What we offer

• We provide a supportive work environment where professional development and career progression are prioritised.
• flexible working arrangements where appropriate
• competitive remuneration packages aligned with industry standards
• access to ongoing training and professional development opportunities to enhance your skills and knowledge
• providing you with the opportunity to grow within a forward-thinking organisation
• We are committed to providing a safe and inclusive workplace for all employees and welcome applications from candidates of all backgrounds.

About us

JTechOptions Pty Ltd is a technology-focused organisation dedicated to delivering innovative IT solutions and services. We are committed to supporting our clients and internal teams with cutting-edge technology expertise, reliable systems and exceptional customer service. Our mission is to ensure that technology enablement drives business success and efficiency. We pride ourselves on fostering a culture of continuous learning, collaboration and excellence, where every team member contributes to our collective success. With a focus on quality, reliability and customer satisfaction, JTechOptions Pty Ltd has established itself as a trusted partner in the technology sector.