On-Site ICT Engineer — Secure Ops & Installations

Powerfleet; Wollongong City Council; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Life Days program

Family friendly workplace

Job summary

Leidos Australia is seeking a Help Desk Engineer to support secure national ICT environments, including critical systems used by analysts, operators, and government teams. You will lead incidents, provision endpoints, manage servers, and ensure continuous improvements in security and reliability.

The role requires Australian citizenship and a current TSPV clearance, with on-site responsibilities across defence and intelligence missions.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions, and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.

Responsibilities

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long-term remediation, and continuous improvement initiatives.
• Provide hands-on, on-site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in-facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

Skills

Windows Admin

Active Directory

IAM

Network Fundamentals

System Monitoring

Incident Management

Security Engineering

Collaboration

Education

Degree in ICT or equivalent

Job description

Leidos Australia is seeking a Help Desk Engineer to support secure national ICT environments, including critical systems used by analysts, operators, and government teams. You will lead incidents, provision endpoints, manage servers, and ensure continuous improvements in security and reliability.

The role requires Australian citizenship and a current TSPV clearance, with on-site responsibilities across defence and intelligence missions.