On-Site Construction Support and Coordination Specialist

MACRO Recruitment; Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

MACRO Recruitment is seeking a dedicated Customer Service Representative to manage on-site issue resolution coordination within the building products sector in Melbourne, Victoria. This full-time, permanent role emphasizes hands-on operational coordination with a focus on technical problem-solving and customer support on construction sites.

Key duties include serving as the main contact for builders and supervisors, investigating concerns via phone and email, and coordinating with internal teams

Qualifications

• Experience in customer service with familiarity of construction site operations.
• Strong communication skills to interact effectively with tradespeople, builders, and internal teams.
• Proven organisational and coordination capabilities, especially in managing service personnel.

Responsibilities

• Serve as the main contact for builders and site supervisors addressing product-related site issues.
• Investigate and clarify service concerns through phone and email communications.
• Collaborate closely with internal departments to coordinate quick and effective solutions.
• Organise and prioritise tasks for a small on-site service team.
• Maintain clear and consistent communication with site personnel and support teams.
• Participate in occasional site visits and training sessions to enhance product and installation knowledge.

Skills

Customer service

Construction site knowledge

Coordination

Job description

MACRO Recruitment is seeking a dedicated Customer Service Representative to manage on-site issue resolution coordination within the building products sector in Melbourne, Victoria. This full-time, permanent role emphasizes hands-on operational coordination with a focus on technical problem-solving and customer support on construction sites.

Key duties include serving as the main contact for builders and supervisors, investigating concerns via phone and email, and coordinating with internal teams