Community Ambassador - Concierge

JLL; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on fitness brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Volunteer time off

Career opportunities with Australia’s

Job summary

JLL in Sydney is seeking a Community Ambassador - Concierge to welcome employees and guests and deliver premium service. You will manage visitor flow, assist with room bookings and events, and support site operations with administrative tasks.

The role requires 3+ years in hospitality or related fields, a Diploma, and strong Microsoft Office skills, with travel between Sydney offices expected in a fast-paced environment.

Qualifications

• 3+ years in Hospitality, Tourism, retail, administrative sector, or related area.
• Diploma from an accredited institute.
• Proficiency with Microsoft Suite.

Responsibilities

• Create a welcoming, professional experience for employees and guests.
• Respond to client inquiries for visitor management, room bookings and events.
• Handle internal and external calls and correspondence.
• Be the face of the office and keep local content up to date.
• Support invoicing processes and regional initiatives as needed.

Skills

Hospitality experience

Customer service

Communication

Problem solving

English proficiency

Education

Diploma

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you have got deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Community Ambassador - Concierge welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors.

Being the face of the organization, they offer genuine hospitality at concierge and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery.

Key Responsibilities include:

Site Operations

• Create a comfortable, welcoming, and professional experience for employees and their guests.
• Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support.
• Handle internal and external calls and correspondence.
• Be an expert on the office and the surrounding area, keeping the local share-point updated with content and images.
• Inventory management/ ordering office consumables.
• Assist with invoicing processes to support financial management in a timely and accurate manner.
• Ad-hoc responsibilities assigned by Community/ Workplace Manager.
• Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability and DE&I.
• Work with the wider team, café staff and cleaners to ensure seamless delivery across all moving parts.

Human Experience

• Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride.
• Build and strengthen relationships with staff and clients, exhibiting our premium service.
• Be the main point of contact and face of the brand for all external and internal personnel.
• Foster a sense of community and create a vibe at work for our team, our client and their guests.
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Meeting Room Booking

• Assist and educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Setting up and breaking down rooms as necessary for internal and external events

Any other tasks not stated here that are consistent and in line with the role of Corporate Concierge - Community Ambassador.

Sounds like you? This is what we’re looking for:

• 3 + years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area.
• Willing to travel between Sydney offices
• Diploma from an accredited institute.
• Proficiency with Microsoft Suite
• Facilities Management
• Customer Service
• Enthusiasm to grow your career
• Common sense & Problem Solving
• Resilience
• Good command of verbal and written English
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site -Sydney, NSW

Job Tags:

Hiring

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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