On-Site Campus Experience Lead - Part-Time

Contour Education; Australia; Remote; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Career growth opportunities

On-campus engagement

Job summary

Contour Education on the Box Hill campus is seeking a Campus Experience Coordinator to welcome students and families, answer enquiries, and keep classrooms and reception areas running smoothly. This is a part-time, on-site role at 24 hours per week across Wednesday, Friday and Sunday evenings.

You will be part of the Service Team, bringing warmth, professionalism, and care to every interaction, helping create a positive, inspiring campus atmosphere that supports learning.

Qualifications

• Previous experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone.
• Greet and assist families on campus with warmth, professionalism, and care.
• Support students during class times and ensure their experience runs smoothly.
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy.
• Keep campuses organised - from classrooms and reception to resources and stock levels.
• Handle daily admin tasks such as record-keeping, printing, and basic operational support.
• Troubleshoot minor issues and escalate where needed.
• Maintain tidy systems and accurate documentation.
• Share ideas to improve campus service and student experience.

Skills

Customer service

Hospitality

Communication

Reliability

Education

Commerce/Business degree (or related)

Job description

Contour Education on the Box Hill campus is seeking a Campus Experience Coordinator to welcome students and families, answer enquiries, and keep classrooms and reception areas running smoothly. This is a part-time, on-site role at 24 hours per week across Wednesday, Friday and Sunday evenings.

You will be part of the Service Team, bringing warmth, professionalism, and care to every interaction, helping create a positive, inspiring campus atmosphere that supports learning.