Campus Experience Lead - Hybrid & Student Success

Contour Education; Melbourne; Hybrid; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Flexible hybrid work

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Mentorship and training

Career growth opportunities

Competitive hourly rate

Job summary

Contour Education in Melbourne is seeking a friendly campus assistant to greet families, answer enquiries, and support students during classes.

You will manage scheduling, invoicing, and general admin, keep campuses organised, and contribute ideas to improve service. The role offers hybrid work, a competitive hourly rate, and opportunities for growth.

Your work will directly impact student experiences and outcomes as Contour builds a complete tutoring ecosystem.

Qualifications

• Experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service

Hospitality

Communication

Reliability

Proactive

Detail-oriented

Education

Commerce or Business degree

Job description

Contour Education in Melbourne is seeking a friendly campus assistant to greet families, answer enquiries, and support students during classes.

You will manage scheduling, invoicing, and general admin, keep campuses organised, and contribute ideas to improve service. The role offers hybrid work, a competitive hourly rate, and opportunities for growth.

Your work will directly impact student experiences and outcomes as Contour builds a complete tutoring ecosystem.