Campus Experience Specialist - On-site Student Support

Contour-Education; City of Melbourne; Hybrid; AUD 41,000 - 47,000; Part time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Job summary

Contour-Education in Melbourne CBD is seeking a Campus Experience Coordinator for a casual, on-site role. You will welcome students and families, handle enquiries, and ensure classrooms and campus operations run smoothly with warmth and professionalism.

This role focuses on delivering a supportive and inspiring campus environment, enabling students to feel valued and engaged while they learn. Flexible hybrid engagement and a student-first approach define this team.

Qualifications

• Previous experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and elevate where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service

Warmth & empathy

Proactive problem solving

Reliability

Attention to detail

Communication clarity

Education

Commerce/Business studies

Job description

Contour-Education in Melbourne CBD is seeking a Campus Experience Coordinator for a casual, on-site role. You will welcome students and families, handle enquiries, and ensure classrooms and campus operations run smoothly with warmth and professionalism.

This role focuses on delivering a supportive and inspiring campus environment, enabling students to feel valued and engaged while they learn. Flexible hybrid engagement and a student-first approach define this team.