Campus Experience Lead — Hybrid & Flexible

Contour Education; Springvale; Hybrid; AUD 41,000 - 44,000; Full time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Hybrid work environment

Job summary

Contour Education is seeking a friendly, customer‑focused team member to greet families on campus, assist with inquiries, and help run daily campus operations. You will manage scheduling and basic admin while supporting students during classes to ensure a smooth experience.

We value warmth, reliability, and proactive problem solving. The role offers hybrid working with on‑campus engagement and wellbeing perks, suited to a fast-moving education company on a growth trajectory.

Qualifications

• Previous experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record‑keeping, printing, and basic operational support
• Troubleshoot minor issues and escalates where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service

Communication

Reliability

Proactive mindset

Attention to detail

Education

Commerce/Business degree or student

Job description

Contour Education is seeking a friendly, customer‑focused team member to greet families on campus, assist with inquiries, and help run daily campus operations. You will manage scheduling and basic admin while supporting students during classes to ensure a smooth experience.

We value warmth, reliability, and proactive problem solving. The role offers hybrid working with on‑campus engagement and wellbeing perks, suited to a fast-moving education company on a growth trajectory.