On-Site Boutique Hotel Operations Lead

Bayside Geelong Hotel & Apartments; Geelong; On-site; AUD 65,000 - 95,000; Full time

Job summary

Bayside Geelong Hotel & Apartments is seeking an Assistant Manager to work on-site in Geelong, VIC. You will support daily hotel operations across accommodation, dining, and events, supervising front-of-house teams and coordinating housekeeping and maintenance priorities.

You will help with staff scheduling, training, and performance feedback, while partnering with the restaurant and conference teams to deliver memorable guest experiences. Flexibility for varied shifts is essential.

Qualifications

• Experience in hotel management and daily operations.
• Strong customer service focus to create positive guest experiences.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency with hotel management systems and reservation platforms.
• Ability to lead, coach and motivate diverse teams.
• Flexibility to work varied shifts including evenings, weekends, and holidays.
• Ideally with hospitality, tourism or business qualifications.
• Experience in boutique or full-service hotel, events or F&B is a plus.

Responsibilities

• Supervise front-of-house teams and oversee guest services.
• Coordinate housekeeping and maintenance priorities.
• Monitor service standards across all guest areas.
• Assist with staff scheduling, training and performance feedback.
• Support event delivery and collaboration with restaurant and conference teams.
• Handle guest inquiries and escalations professionally.
• Monitor occupancy and revenue reports and support operational improvements.
• Uphold brand standards and drive guest experiences.

Skills

Hotel management

Customer service

Organizational skills

MS 365

Team leadership

Shift flexibility

Hospitality operations

Reservation systems

Education

Hospitality or related degree

Tools

PMS (Hotel management systems)

Reservation platforms

MS 365

Job description

Bayside Geelong Hotel & Apartments is seeking an Assistant Manager to work on-site in Geelong, VIC. You will support daily hotel operations across accommodation, dining, and events, supervising front-of-house teams and coordinating housekeeping and maintenance priorities.

You will help with staff scheduling, training, and performance feedback, while partnering with the restaurant and conference teams to deliver memorable guest experiences. Flexibility for varied shifts is essential.