Assistant Manager – Hotel Operations

Bayside Geelong Hotel & Apartments; Geelong; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff meals

Accommodation and dining discounts

Job summary

Bayside Geelong Hotel & Apartments is seeking an experienced hotel operator to serve as Assistant Manager and senior operational partner to the General Manager. You will run daily hotel operations while the GM focuses on development, commercial and strategic priorities.

You will be visible across Rooms, Food & Beverage, Housekeeping, Maintenance, Conferencing & Events, Reservations and Administration, and lead the property when the GM is away.

Qualifications

• Substantial experience in a full-service hotel managing across multiple departments.
• Track record of leading managers in a seven-day operation.
• Experience with budgets, payroll and labour control, purchasing and reporting.

Responsibilities

• Lead daily operations across Rooms, F&B, Housekeeping, Maintenance, Conferencing & Events, Reservations and Admin.
• Be escalation point for guest, staff, safety, and operational issues; act as senior Manager on Duty.
• Coach Department Heads on rostering, labour, recruitment, training and performance.

Skills

Hotel operations

Leadership

Budgeting

Payroll control

Staff coaching

Guest service

WHS compliance

PMS knowledge

Education

Diploma in Hospitality

Business degree

Tools

PMS

POS

Excel

Job description

About Bayside Geelong

Bayside Geelong Hotel & Apartments is a 110-room waterfront property on The Esplanade, part of the Choice Hotels Ascend Collection. We have hotel rooms, studios and one and two-bedroom apartments, plus Franca’s restaurant and bar, conference and event spaces, a pool, sauna and fitness centre. Our guests come for business, leisure, dining and events, and they keep coming back because the service is personal and professional.

The role

We’re looking for an experienced hotel operator to be our Assistant Manager and the General Manager’s senior operational partner. You’ll run the hotel day to day so the GM can focus on development, commercial and strategic priorities.

You’ll be visible and hands‑on across Rooms, Food & Beverage, Housekeeping, Maintenance, Conferencing & Events, Reservations and Administration. You’ll work through and alongside our Department Heads, and you’ll lead the property when the GM is away.

What you’ll do

• Lead daily operations and briefings so every department is ready for forecast business
• Be the main escalation point for guest, staff, safety and operational issues, and act as senior Manager on Duty
• Coach and support Department Heads on rostering, labour, recruitment, training and performance
• Handle escalated guest complaints and service recovery, and turn feedback into improvements
• Review revenue, occupancy, labour and expense results and fix variances
• Help the GM with budgets, forecasts, business plans and capital priorities
• Work with Revenue and Sales to grow conversion, upselling and ancillary spend
• Keep the hotel compliant with WHS, food safety, liquor licensing and emergency requirements, including acting as Chief Warden
• Find practical ways to simplify how we work and lift the guest and team experience

About you

• Substantial experience in a full-service hotel, managing across multiple departments
• A track record of leading managers in a seven-day operation
• Strong Rooms background, with working knowledge of F&B, Housekeeping, Maintenance and C&E
• Experience with budgets, payroll and labour control, purchasing and operational reporting
• Commercial thinking: you can read the numbers and act on them
• Working knowledge of Modern Awards, WHS and hotel compliance
• Comfortable with PMS, POS, rostering and payroll systems, and Microsoft 365 (especially Excel)
• Calm under pressure, organised, and able to make good decisions quickly
• A Diploma or higher in Hospitality, Hotel Management or Business, or equivalent experience
• Current RSA
• Current First Aid (or willingness to obtain)
• Chief Warden / emergency training (or willingness to complete)
• Current driver licence and police check
• Flexibility for a seven-day roster, including early mornings, evenings, weekends and public holidays
• Desirable: Food Safety Supervisor and Train the Trainer

What we offer

• A genuine senior leadership role with real influence on strategy and operations
• A waterfront workplace in the heart of Geelong
• Staff meals, accommodation and dining discounts