Assistant Manager

Bayside Geelong Hotel & Apartments; Geelong; On-site; AUD 65,000 - 95,000; Full time

Job summary

Bayside Geelong Hotel & Apartments is seeking an Assistant Manager to work on-site in Geelong, VIC. You will support daily hotel operations across accommodation, dining, and events, supervising front-of-house teams and coordinating housekeeping and maintenance priorities.

You will help with staff scheduling, training, and performance feedback, while partnering with the restaurant and conference teams to deliver memorable guest experiences. Flexibility for varied shifts is essential.

Qualifications

• Experience in hotel management and daily operations.
• Strong customer service focus to create positive guest experiences.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency with hotel management systems and reservation platforms.
• Ability to lead, coach and motivate diverse teams.
• Flexibility to work varied shifts including evenings, weekends, and holidays.
• Ideally with hospitality, tourism or business qualifications.
• Experience in boutique or full-service hotel, events or F&B is a plus.

Responsibilities

• Supervise front-of-house teams and oversee guest services.
• Coordinate housekeeping and maintenance priorities.
• Monitor service standards across all guest areas.
• Assist with staff scheduling, training and performance feedback.
• Support event delivery and collaboration with restaurant and conference teams.
• Handle guest inquiries and escalations professionally.
• Monitor occupancy and revenue reports and support operational improvements.
• Uphold brand standards and drive guest experiences.

Skills

Hotel management

Customer service

Organizational skills

MS 365

Team leadership

Shift flexibility

Hospitality operations

Reservation systems

Education

Hospitality or related degree

Tools

PMS (Hotel management systems)

Reservation platforms

MS 365

Job description

Company Description

Bayside Geelong Hotel & Apartments is a leading boutique hotel located on the Geelong waterfront, offering a blend of modern sophistication and genuine comfort. The property features 110 elegant rooms and apartments, including 10 fully accessible options, making it suitable for a wide range of guests. On-site, Franca's Restaurant provides Italian-inspired dining, complemented by five versatile conference and event spaces. Guests also enjoy a state-of-the-art fitness centre, sauna, and indoor heated pool. Bayside Geelong is recognized as a premier destination for both business and leisure travelers seeking a high-quality waterfront experience.

Role Description

The Assistant Manager is a full-time, on-site position based at Bayside Geelong Hotel & Apartments in Geelong, VIC. This role supports the Hotel Manager in overseeing daily hotel operations, ensuring exceptional guest experiences across accommodation, dining, and events. Key responsibilities include supervising front-of-house teams, coordinating housekeeping and maintenance priorities, and monitoring service standards in all guest areas. The Assistant Manager will assist with staff scheduling, training, and performance feedback, as well as support event delivery and collaboration with the restaurant and conference teams. The role also involves handling guest inquiries and escalations, monitoring occupancy and revenue reports, and helping implement operational improvements and brand standards.

Qualifications

• Experience in hotel or hospitality management, with proven capability in day-to-day operations and team supervision.
• Strong customer service skills with a focus on creating positive guest experiences.
• Solid organizational, time-management, and multitasking abilities in a fast-paced environment.
• Competence with hotel management systems, reservation platforms, and basic MS 365.
• Ability to lead, coach, and motivate diverse teams, fostering an inclusive and respectful workplace.
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required.
• Relevant qualifications in hospitality, tourism, business, or a related field are highly regarded.
• Previous experience in a boutique or full-service hotel, events, or F&B operations is an advantage.