On-site B2B Customer Service & Logistics Specialist

Entyce Food Ingredients; Melbourne; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Modern offices with amenities

Descripción de la vacante

Entyce Food Ingredients is seeking a Customer Service Representative for our Scoresby head office. This full-time, on-site role connects customers with warehouses and logistics partners to ensure orders are delivered in full and on time.

You will process orders, communicate with customers and third-party providers, track DIFOT, and help resolve issues while building strong relationships. Ideal candidates have FMCG or logistics experience, strong Microsoft 365 skills, ERP/CRM exposure, and

Formación

• Proven experience in B2B customer service, order processing or client service — FMCG, food or logistics experience is highly regarded.
• Strong phone manner and active listening skills.
• Advanced Microsoft 365 skills (Excel, Outlook, Teams); ERP/CRM experience required, with Oracle NetSuite a strong advantage.
• High attention to detail and accuracy with data entry and invoices.
• Ability to multi-task, prioritise and meet tight deadlines.
• Excellent written and verbal communication skills.

Responsabilidades

• Process customer orders accurately, working to warehouse and logistics cut-off times.
• Communicate clearly and promptly with customers, warehouses and third-party logistics providers.
• Track orders to ensure customer requirements are met, with delivery in full and on time (DIFOT).
• Identify issues that could affect order fulfilment, escalate them and help resolve them.
• Review transport and warehousing invoices each week for accuracy.
• Build effective working relationships with internal teams and external providers.
• Handle daily administration and support the wider team as needed.

Conocimientos

B2B customer service

Order processing

Phone demeanor

Active listening

Attention to detail

Multi-tasking

Communication skills

Herramientas

Microsoft 365

Excel

Outlook

Teams

ERP/CRM experience

Oracle NetSuite

Descripción del empleo

Entyce Food Ingredients is seeking a Customer Service Representative for our Scoresby head office. This full-time, on-site role connects customers with warehouses and logistics partners to ensure orders are delivered in full and on time.

You will process orders, communicate with customers and third-party providers, track DIFOT, and help resolve issues while building strong relationships. Ideal candidates have FMCG or logistics experience, strong Microsoft 365 skills, ERP/CRM exposure, and