Customer Experience Specialist - Mon-Fri, Scoresby

Waterco; Melbourne; Sur place; AUD 52 000 - 68 000; Plein temps

Résumé du poste

Waterco is seeking a Customer Service Representative for our Scoresby VIC team. You will be the main contact for customers, handling inquiries, processing orders and coordinating with Sales, Warehouse and Logistics to ensure prompt service.

The role requires strong communication skills, organization, and a proactive, customer-focused approach in a busy environment. Experience with ERP systems and a manufacturing/wholesale context is advantageous.

Qualifications

• Experience in customer service, administration, sales support or a similar role.
• Excellent verbal and written communication skills.
• Professional and friendly approach when dealing with customers.
• Strong attention to detail and accuracy.

Responsabilités

• Respond to customer enquiries via phone and email in a professional and timely manner.
• Process customer orders and ensure accurate order entry.
• Provide product, pricing, availability and delivery information.
• Follow up orders, backorders and deliveries.
• Liaise with Sales, Warehouse, Logistics and other internal teams to coordinate requirements.

Connaissances

Customer service

Organised

Communication skills

Team player

Outils

Epicor ERP

Microsoft Office

Description du poste

Waterco is seeking a Customer Service Representative for our Scoresby VIC team. You will be the main contact for customers, handling inquiries, processing orders and coordinating with Sales, Warehouse and Logistics to ensure prompt service.

The role requires strong communication skills, organization, and a proactive, customer-focused approach in a busy environment. Experience with ERP systems and a manufacturing/wholesale context is advantageous.