Customer Service Representative

Entyce Food Ingredients; Melbourne; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Modern offices with amenities

Zusammenfassung

Entyce Food Ingredients is seeking a Customer Service Representative for our Scoresby head office. This full-time, on-site role connects customers with warehouses and logistics partners to ensure orders are delivered in full and on time.

You will process orders, communicate with customers and third-party providers, track DIFOT, and help resolve issues while building strong relationships. Ideal candidates have FMCG or logistics experience, strong Microsoft 365 skills, ERP/CRM exposure, and

Qualifikationen

• Proven experience in B2B customer service, order processing or client service — FMCG, food or logistics experience is highly regarded.
• Strong phone manner and active listening skills.
• Advanced Microsoft 365 skills (Excel, Outlook, Teams); ERP/CRM experience required, with Oracle NetSuite a strong advantage.
• High attention to detail and accuracy with data entry and invoices.
• Ability to multi-task, prioritise and meet tight deadlines.
• Excellent written and verbal communication skills.

Aufgaben

• Process customer orders accurately, working to warehouse and logistics cut-off times.
• Communicate clearly and promptly with customers, warehouses and third-party logistics providers.
• Track orders to ensure customer requirements are met, with delivery in full and on time (DIFOT).
• Identify issues that could affect order fulfilment, escalate them and help resolve them.
• Review transport and warehousing invoices each week for accuracy.
• Build effective working relationships with internal teams and external providers.
• Handle daily administration and support the wider team as needed.

Kenntnisse

B2B customer service

Order processing

Phone demeanor

Active listening

Attention to detail

Multi-tasking

Communication skills

Tools

Microsoft 365

Excel

Outlook

Teams

ERP/CRM experience

Oracle NetSuite

Jobbeschreibung

Entyce Food Ingredients (www.entyce.com.au) is a growing, Australian-owned food importer/exporter, manufacturer and distributor. We supply foodservice, QSR franchises, national supermarkets, meal-kit providers and multinational food operators, with manufacturing sites at Carrum Downs and Dandenong South. The business is expanding, so we're adding a Customer Service Representative to our experienced team at our Scoresby head office for an immediate start.

About the role

Reporting to the General Manager – Operations & Technical, you'll be the link between our customers, warehouses and logistics partners. Your job is to make sure orders are delivered in full and on time. This is a full-time, on-site role at Scoresby — hands‑on and fast‑paced, suited to someone organised who enjoys solving problems and building strong business relationships.

Key responsibilities

• Process customer orders accurately, working to warehouse and logistics cut‑off times
• Communicate clearly and promptly with customers, warehouses and third‑party logistics providers
• Track orders to make sure customer requirements are met, with delivery in full and on time (DIFOT)
• Identify issues that could affect order fulfilment, escalation them and help resolve them
• Review transport and warehousing invoices each week for accuracy
• Build effective working relationships with internal teams and external providers
• Handle daily administration and support the wider team as needed

About you

• Proven experience in B2B customer service, order processing or client service — FMCG, food or logistics experience is highly regarded
• Strong phone manner and active listening skills
• Advanced Microsoft 365 skills (Excel, Outlook, Teams); ERP/CRM experience required, with Oracle NetSuite a strong advantage
• High attention to detail and accuracy with data entry and invoices
• Ability to multi‑task, prioritise and meet tight deadlines
• Excellent written and verbal communication skills
• A supportive, experienced team
• Real opportunities for professional growth as we expand
• Modern Scoresby offices and amenities
• An inclusive workplace that values diversity, culture and perspectives