OMEGA Boutique Manager | Chatswood Chase

OMEGA SA; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

OMEGA SA in Sydney seeks an experienced Boutique Manager to ensure seamless boutique operations, lead by example, and drive sales targets. This role encompasses staffing, training, inventory control, cost management, and outstanding customer service as a key brand representative in the market.

You will manage staffing, open/close duties, client elevations, and local VIP relationships while upholding the highest standards of professionalism and sales excellence within the luxury watch sector.

Qualifications

• Minimum 5 years retail experience in luxury sector.
• Staff management experience desirable.
• Excellent organisational skills.
• Excellent oral and written communication skills.
• Visual merchandising flair.
• Full and flexible availability.
• Luxury watch industry knowledge and experience an advantage.

Responsibilities

• Boutique Operations Management: rosters, reports, policy adherence, stock control and back-up stock organization.
• Sales & Service Management: achieve targets, service standards, client database growth, VIP relationships.
• Leadership & People Management: monitor performance, training needs, mid-year/annual reviews, objective setting, leave approvals.
• Learning & Development: implement training programs, complete E-Learning, develop brand/product knowledge.
• Knowledge & Experience: maintain high grooming/presentation, energy and enthusiasm, team collaboration.

Skills

Retail management

Customer service

Staff leadership

Visual merchandising

Communication

Organisational

Flexible availability

Education

Tertiary qualifications in Business Administration

Job description

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

The Role

The primary objective of this position is to ensure the seamless operation of the boutique, consistently achieving sales targets and leading by example at all times. This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of customer service. As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.

Responsibilities

Boutique Operations Management

• Planning of rosters for all areas of the boutique
• Continually review operational reports and records to ensure company policies and procedures are being upheld
• Ensuring the set up and set down processes are smooth running and to company requirements
• Daily reports are sent to relevant management making sure all figures balance.
• Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
• Be responsible for solving problems that impact boutique’s service, efficiency and productivity
• Track the performance statistics of sales employees
• Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties

Sales & Service Management

• Be responsible for ensuring sales targets are achieved
• Ensure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremony
• Lead the development and maintenance of a client database through demonstrated sales performance
• Open and close the boutique independently
• Personally manage client elevations
• Oversee boutique and individual client VIP relationships
• Ensure adequate focus on building local clientele VIP relationships

Leadership & People Management

• Motivate boutique employees to optimise performance
• Actively monitor the performance of all boutique employees
• Assess and recommend to Retail Manager the training needs for sales employees
• Conduct mid-year and annual performance review meeting with all boutique employees
• Set annual performance objectives for relevant boutique employees
• Provide ongoing feedback to Retail Manager on boutique employee performance
• Approve boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive

Learning & Development

• Implement agreed training programs for all boutique employees
• Execute E-Learning requirements and ensure completion of all modules
• Develop own comprehensive OMEGA brand and product knowledge base

Skills And Experience

• Minimum 5 years retail experience in the luxury sector preferred
• Proven staff management experience desirable
• Tertiary qualifications in Business administration an advantage
• Highly developed and proven customer service and client relationship skills
• Excellent organisational skills
• Excellent oral and written communication skills
• Good computer literacy skills
• Good time management skills
• Team player
• Energy, drive and enthusiasm
• Impeccable grooming and presentation
• Visual merchandising flair
• Full and flexible availability
• Luxury watch industry knowledge and experience an advantage