OMEGA Boutique Manager | Chatswood Chase

Work Initiatives; Willoughby; On-site; AUD 90,000 - 120,000; Full time

Job summary

OMEGA seeks a Boutique Manager to ensure flawless boutique operation, drive sales, and lead by example. You will manage staffing, training, inventory, and customer service while upholding the brand’s luxury standards.

Lead rosters, reviews, stock handling, and client VIP initiatives. Open/close duties, develop local clientele, and mentor a high-performing team in a premium retail environment.

Qualifications

• Minimum 5 years retail experience in the luxury sector preferred.
• Proven staff management experience desirable.
• Tertiary qualifications in Business administration an advantage.
• Excellent oral and written communication skills.
• Visual merchandising flair and presentation.

Responsibilities

• Boutique Operations Management: rosters, reports, stock control, and back-up stock organization.
• Sales & Service Management: achieve sales targets and develop client VIP relationships.
• Leadership & People Management: supervise staff, performance reviews, and training needs.
• Learning & Development: implement training programs and ensure E-Learning completion.
• Brand representation: maintain Omega standards and deliver exceptional client service.

Skills

Staff management

Customer service

Visual merchandising

Client relationships

Organisational skills

Tools

Computer literacy

Job description

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

The Role

The primary objective of this position is to ensure the seamless operation of the boutique, consistently achieving sales targets and leading by example at all times. This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of customer service. As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.

Responsibilities

Boutique Operations Management

• Planning of rosters for all areas of the boutique
• Continually review operational reports and records to ensure company policies and procedures are being upheld
• Ensuring the set up and set down processes are smooth running and to company requirements
• Daily reports are sent to relevant management making sure all figures balance.
• Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
• Be responsible for solving problems that impact boutique’s service, efficiency and productivity
• Track the performance statistics of sales employees
• Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties

Sales & Service Management

• Be responsible for ensuring sales targets are achieved
• Ensure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremony
• Lead the development and maintenance of a client database through demonstrated sales performance
• Open and close the boutique independently
• Personally manage client elevations
• Oversee boutique and individual client VIP relationships
• Ensure adequate focus on building local clientele VIP relationships

Leadership & People Management

• Motivate boutique employees to optimise performance
• Actively monitor the performance of all boutique employees
• Assess and recommend to Retail Manager the training needs for sales employees
• Conduct mid-year and annual performance review meeting with all boutique employees
• Set annual performance objectives for relevant boutique employees
• Provide ongoing feedback to Retail Manager on boutique employee performance
• Approve boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive

Learning & Development

• Implement agreed training programs for all boutique employees
• Execute E-Learning requirements and ensure completion of all modules
• Develop own comprehensive OMEGA brand and product knowledge base

Skills and Experience

• Minimum 5 years retail experience in the luxury sector preferred
• Proven staff management experience desirable
• Tertiary qualifications in Business administration an advantage
• Highly developed and proven customer service and client relationship skills
• Excellent organisational skills
• Excellent oral and written communication skills
• Good computer literacy skills
• Good time management skills
• Team player
• Energy, drive and enthusiasm
• Impeccable grooming and presentation
• Visual merchandising flair
• Full and flexible availability
• Luxury watch industry knowledge and experience an advantage