Luxury Boutique Manager & Client Experience Lead

Work Initiatives; Willoughby; On-site; AUD 90,000 - 120,000; Full time

Job summary

OMEGA seeks a Boutique Manager to ensure flawless boutique operation, drive sales, and lead by example. You will manage staffing, training, inventory, and customer service while upholding the brand’s luxury standards.

Lead rosters, reviews, stock handling, and client VIP initiatives. Open/close duties, develop local clientele, and mentor a high-performing team in a premium retail environment.

Qualifications

• Minimum 5 years retail experience in the luxury sector preferred.
• Proven staff management experience desirable.
• Tertiary qualifications in Business administration an advantage.
• Excellent oral and written communication skills.
• Visual merchandising flair and presentation.

Responsibilities

• Boutique Operations Management: rosters, reports, stock control, and back-up stock organization.
• Sales & Service Management: achieve sales targets and develop client VIP relationships.
• Leadership & People Management: supervise staff, performance reviews, and training needs.
• Learning & Development: implement training programs and ensure E-Learning completion.
• Brand representation: maintain Omega standards and deliver exceptional client service.

Skills

Staff management

Customer service

Visual merchandising

Client relationships

Organisational skills

Tools

Computer literacy

Job description

OMEGA seeks a Boutique Manager to ensure flawless boutique operation, drive sales, and lead by example. You will manage staffing, training, inventory, and customer service while upholding the brand’s luxury standards.

Lead rosters, reviews, stock handling, and client VIP initiatives. Open/close duties, develop local clientele, and mentor a high-performing team in a premium retail environment.