ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE

Interrelate; Gold Coast City; On-site; AUD 66,000 - 75,000; Full time

Benefits offered by this job

Salary Sacrificing and Packaging (incl

Employee Assistance Program

Employee Awards & Appreciation

Additional paid leave

Training, Mentoring, Supervision

Job summary

Interrelate is hiring an Assistant Coordinator for the Children’s Contact Service in Coolangatta. You will help deliver a safe, neutral, child-focused environment and support supervised contact and changeovers.

The role involves collaboration within a multidisciplinary team and interaction with family court processes. The role offers a fixed-term contract until 30 June 2028, with 45 hours per fortnight and a rate aligned to SCHADS Award level 5, plus superannuation.

Qualifications

• Experience working with families and children experiencing separation and family breakdown.
• Knowledge and understanding of child development, child protection and family violence.
• Ability to provide culturally appropriate support to First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families.
• Experience working with families within a case management setting.
• Experience with report writing, case notes, data collection and data entry.

Responsibilities

• Support service delivery within the schedule and budget targets.
• Assist CCS staff with quality observation, reporting and note taking.
• Prepare staff rosters and schedule contact visits and changeovers.
• Participate in case management discussions for wrap-around services.
• Conduct supervised visits and changeovers when required.
• Assist in responding to court requests and compiling subpoenas.
• Follow child protection procedures and conduct risk assessments.
• Promote the service within the community.

Skills

Experience working with families and 0

Education

Bachelor’s degree in social work, psychology, counselling or related discipline

Job description

ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE

Established not-for-profit organisation with 100 years of trusted expertise

Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years

Attractive hourly rate, access to salary packaging and the staff rewards program

ABOUT THE ROLE

We are inviting applications from candidates who value family wellbeing and community impact to join the team in Coolangatta. The Assistant Coordinator, Children's Contact Services position will assist with the delivery and quality management of our Children’s Contact Service (CCS).

In this role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change-over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.

As a part of Interrelate, a trusted organisation with over a century of experience in delivering high-quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website:https://www.interrelate.org.au/programs/children-s-contact-service

Key duties will include but not limited to:

• With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget
• Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training
• Preparing staff rosters, scheduling appointments for contact visits and change overs
• Participating in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate's multi-disciplinary team
• Conducting supervised visits and change overs when required
• Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas
• Following child protection procedures, completing risk assessment and procedures
• Supporting the Coordinator to actively promote the service through networking within the community

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs

Location:

Coolangatta. The role may also require travel within the local region to support community visits

Employment Type: Fixed-term contract until 30 June 2028

Hours of Work: 45 hours per fortnight. While there is some flexibility in working days, applicants must be available to work on Fridays

Hourly Rate: in line with a SCHADS Award level 5 position, with an hourly rate of $57.72 (Mon-Fri) plus superannuation

ROLE REQUIREMENTS

• Bachelor’s degree in social work, psychology, counselling or related discipline
• Experience working with families and children experiencing separation and family breakdown
• Demonstrated knowledge and understanding of child development, child protection and family violence
• Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families
• Experience working with families within a case management setting
• Experienced in report writing, case notes, data collection and data entry experience
• Awareness of Family Law Court procedures will be highly regarded
• Existing relationships with the community and local networks will be highly regarded
• Current First Aid Certificate or the ability to obtain within the first month of employment
• Access to a car and driver's license is essential

ABOUT US

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER

• Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• Additional days of paid leave on top of the standard leave entitlements
• Training, Mentoring, Supervision and access to Resources

Closing Date: Tuesday, 27 October 2026

If you have any questions regarding this position, please email***********@interrelate.org.au

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate tocontactus at*********@interrelate.org.auand wewill organise for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the AustralianGovernment.