COORDINATOR, CHILDREN'S CONTACT SERVICE

Interrelate; Dubbo; On-site; AUD 83,000 - 131,000; Full time

Benefits offered by this job

Salary packaging options

Additional days of paid leave

Employee Assistance Program

Ongoing training and supervision

Job summary

Interrelate is seeking a compassionate Coordinator to lead the Children’s Contact Service (CCS) in Dubbo. You will guide a small team to deliver safe, neutral, child-focused contact for families in separation and conflict, overseeing supervised visits and changeovers.

You will ensure best-practice service delivery, maintain safety and quality standards, and work within the law. The role offers a fixed-term contract until 30 June 2028 with attractive hourly rates.

Qualifications

• Proven leadership and staff development experience.
• Ability to guide families through sensitive situations with empathy.
• Strong interpersonal and cross-cultural communication skills.
• Experience in case management and coordinating services.

Responsibilities

• Lead the daily operations of the CCS to ensure high-quality service delivery.
• Provide leadership, development and support for staff with documentation and case notes.
• Prepare rosters, schedule meetings and supervision sessions.
• Coordinate delivery of supervised contact arrangements in line with the organisation's model.
• Monitor families, develop case management plans and client goals.

Skills

Leadership

Communication

Case management

Collaboration

Education

Bachelor's degree in social work or related field

Job description

Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years

Established not-for-profit organisation with 100 years of trusted expertise

Attractive hourly rate, access to salary packaging and a staff rewards program

ABOUT YOU

You are someone who leads with empathy, clarity and confidence. You bring strong interpersonal skills, a calm presence, and the ability to guide both staff and families through sensitive and complex situations. You bring strong leadership skills, sound judgement and a child-centred approach to practice.

You have experience working with culturally diverse clients and understand the importance of culturally responsive practice. You are child-focused and skilled in supporting parents who may be experiencing conflict, vulnerability or challenging family dynamics. Your approach helps create safe pathways that promote children’s wellbeing and strengthen family relationships.

ABOUT THE ROLE

We are seeking a compassionate and skilled Coordinator to lead our Children’s Contact Service (CCS) in Dubbo. This is an opportunity to step into a leadership role within a well-established, award-winning not-for-profit committed to supporting families for more than 100 years.

In this leadership role, you will lead a small, passionate team delivering safe, neutral, and child-focused contact arrangements for families experiencing separation and conflict.

You will play a key part in helping children maintain meaningful relationships with family members in a supportive, structured environment. This includes overseeing supervised contact visits, supporting smooth changeovers, and ensuring best-practice child-centred service delivery.

To learn more about our Children’s Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service

KEY DUTIES

• Coordinate the daily operations of the CCS to ensure smooth, high-quality service delivery
• Provide leadership, development, and supportstaff with observation reports, documentation, and case notes
• Prepare staff rosters, schedule and arrange team meetings and group supervision
• Facilitate CCS delivery of contact arrangements in line with Interelate's model, through the coordination of services and staff
• Conduct ongoing assessment, case planning, monitoring and review of families through the service; develop family case management plans and client goals
• Participation in staff consultations with regard to organisational practices, policies, procedures, and performance management; to assist in the delivery of high quality and responsive services
• Participate in collaborative case management discussions, to support the delivery of wrap-around services and integrated support to clients
• Contribute to ongoing service improvement and respond to formal requests for information from court and other statutory authorities, including compiling subpoenas
• Build and maintain positive community networks and referral pathways
• Ensure compliance with safety, child protection, and quality standards

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs

Location

• Location: Dubbo office
• Employment Type: Fixed-term contract until 30 June 2028
• Hours of Work: 75hrs per fortnight, Monday to Friday with some on-call and occasional Saturday work
• Hourly Rate: in line with a SCHADS Award Level 6, $63.00 per hour (Mon-Fri), $94.50 per hour (Sat)

ROLE REQUIREMENTS

• Bachelor's degree in social work, psychology, counselling, or related discipline
• Demonstrated experience and skills in:
• working in a Children’s Contact Service and/or with families and children experiencing separation, family breakdown and high levels of family conflict
• one or more areas of clinical work, e.g. counselling, dispute resolution, relationship education, children’s services, men’s programs, family law etc.
• management, supervision and training of staff, along with supervision training (or willingness to obtain)
• working with families within a case management setting
• managing high parental conflict whilst upholding the best interest of children
• program management
• solutions focused and interpersonal communication skills
• report writing, case notes, data collection and data entry
• liaising with the community and building local networks
• dealing with Family Law Court procedures
• working with online systems and technology, such as a CRM (Client Relationship Management), Zoom and Microsoft Team
• Demonstrated knowledge and understanding of:
• child development, child protection and family violence issues
• the existing framework of the Children’s Contact Service, and a demonstrated capacity to work within it
• Current First Aid Certificates as follows: Provide CPR (HLTAID009), Provide Basic Emergency Life Support (HLTAID010), Provide First Aid (HLTAID011) and Provide First Aid in an Education and Care Setting (HLTAID012), or willingness to attain them within the first month of employment

ABOUT US

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

Why you’ll love working with us:

• Salary Packaging Options (to increase your take home pay)
• Additional days of paid leave on top of standard leave entitlements
• A supportive, values-driven culture where your wellbeing matters
• Ongoing training, mentoring and supervision provided
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• Join a team that celebrates diversity and encourages everyone to bring their whole self to work

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.

Closing Date: Friday, 16 October 2026

For any questions, please contact ***********@interrelate.org.au