Office & Operations Manager — Trade Services

Network Plumbing Group of Companies; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Network Plumbing Group of Companies – Terrey Hills NSW seeks an experienced Office Manager to organize and run our office, supporting technicians and customers daily. You will lead customer service, dispatch, marketing, warehouse and administrative support staff, ensuring efficient processes and compliance.

Reporting to the CEO, you will implement systems, manage records and payroll inputs, supervise staff, and coordinate procurement and WHS requirements.

Qualifications

• Diploma or higher in business/management or 3+ years in office management.
• Experience supervising an office or admin team.
• Strong organizational and time-management skills.
• Excellent written and verbal communication; proficient in MS 365.

Responsibilities

• Plan and review office services, set priorities and standards for the office team.
• Assign work, monitor performance and provide training.
• Coordinate recruitment, onboarding, promotions, performance management, leave and payroll inputs.
• Allocate staff, workspace and equipment to meet daily workloads.
• Manage office records and accounts, including supplier invoices, purchasing and expenditure.
• Implement and maintain administrative systems, policies and procedures.
• Administer ServiceTitan for all staff, from CEO to apprentices, including user access, training and support.
• Liaise with management, advisers, technicians and suppliers to coordinate office operations.
• Ensure office equipment, IT systems and supplies are maintained.
• Ensure WHS compliance and alignment with laws and company policies.

Skills

Organisational skills

Time-management

Communication skills

Microsoft 365

Leadership/ supervision

Education

Diploma/Advanced Diploma/Associate Degree in business or related field

3+ years office management experience

Tools

ServiceTitan

Payroll software

Job description

Network Plumbing Group of Companies – Terrey Hills NSW seeks an experienced Office Manager to organize and run our office, supporting technicians and customers daily. You will lead customer service, dispatch, marketing, warehouse and administrative support staff, ensuring efficient processes and compliance.

Reporting to the CEO, you will implement systems, manage records and payroll inputs, supervise staff, and coordinate procurement and WHS requirements.