Office & Operations Manager – Hospitality

Monjay Mezza; Melbourne; On-site; AUD 72,000 - 98,000; Full time

Job summary

MonJay Mezza is seeking an experienced Office Manager to lead daily office operations in a busy hospitality business. The role focuses on coordinating administrative and financial functions, supporting staff and management, and ensuring efficient service delivery across the organization.

The ideal candidate will have hands-on experience in office management, administration, finance coordination, staff supervision, and strong liaison with suppliers and stakeholders.

Qualifications

• At least 3 years of experience in office management, business administration or closely related roles.
• Experience in managing administrative workflows, filings and records.
• Experience with invoices, purchase orders, accounts administration and financial documentation.
• Ability to supervise or coordinate staff and allocate tasks.
• Strong customer service, supplier management and stakeholder communication.
• Ability to prepare reports and support management with planning and decision making.
• Strong organisation and ability to manage competing priorities in a busy workplace.

Responsibilities

• Manage day-to-day office operations and coordinate administrative workflows.
• Coordinate communication between management, staff, suppliers, customers and external stakeholders.
• Process and monitor orders, invoices, purchase orders and delivery schedules.
• Prepare operational, sales, financial and management reports.
• Maintain accurate office records, filing systems and databases.
• Support accounts payable/receivable, payroll administration and basic financial reporting.
• Manage inventory controls, procurement and supplier communications.
• Supervise administrative staff and ensure tasks are completed accurately and on time.
• Assist with staff onboarding, rostering and performance support.
• Review systems and implement improvements to increase efficiency and service quality.

Skills

Office management

Administration workflows

Staff supervision

Customer service

Stakeholder communication

Microsoft Office

Financial reporting

Education

Business/Accounting qualification

Project management qualification

Tools

Accounts software

Payroll systems

Job description

MonJay Mezza is seeking an experienced Office Manager to lead daily office operations in a busy hospitality business. The role focuses on coordinating administrative and financial functions, supporting staff and management, and ensuring efficient service delivery across the organization.

The ideal candidate will have hands-on experience in office management, administration, finance coordination, staff supervision, and strong liaison with suppliers and stakeholders.