Office Operations Lead - Flexible Hours

Trilogy Service Group; Townsville City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

15% superannuation

Flexible working arrangements

Long-term position

Supportive team environment

Own role and system development

Professional development opportunities

Job summary

Trilogy Service Group is a locally owned commercial service company delivering HVAC & Refrigeration, Electrical and Plumbing services. We are seeking an experienced Office Administrator to own day-to-day operations and help grow our business.

The role offers flexibility with full-time or part-time arrangements and a supportive team environment. You will manage customer enquiries, invoicing, payroll and HR admin, while coordinating service scheduling and documentation.

Qualifications

• Previous experience in office administration or accounts administration.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work independently with minimal supervision.
• Experience with invoicing, accounts payable/receivable, payroll or similar tasks.
• Strong computer literacy and familiarity with business management software.
• Experience with Simpro and Xero is highly regarded.
• Experience in trades, construction, maintenance or service industries is advantageous.
• Positive attitude and willingness to learn and contribute.

Responsibilities

• Oversee and coordinate day-to-day administrative operations of the business.
• Handle customer enquiries and relationships, ensuring high-quality service.
• Support scheduling and communication between customers, technicians and management.
• Manage invoicing, accounts payable/receivable and other routine financials.
• Assist with payroll, employee records and HR administration.
• Coordinate purchasing and supplier communications; manage admin docs.
• Maintain records, compliance docs and internal reporting.
• Collaborate with management and field staff to support maintenance and project delivery.
• Identify opportunities to improve workflows and admin processes as the business grows.

Skills

Organisational skills

Attention to detail

Communication skills

Independent work

Invoicing experience

Accounts payable/receivable

Payroll administration

Software literacy

Experience in trades/maintenance

Tools

Simpro

Xero

Job description

Trilogy Service Group is a locally owned commercial service company delivering HVAC & Refrigeration, Electrical and Plumbing services. We are seeking an experienced Office Administrator to own day-to-day operations and help grow our business.

The role offers flexibility with full-time or part-time arrangements and a supportive team environment. You will manage customer enquiries, invoicing, payroll and HR admin, while coordinating service scheduling and documentation.