Office Operations & Scheduling Lead

CoopAir Heating and Cooling; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

CoopAir Heating and Cooling – Bayswater North VIC is seeking an experienced Office Manager to oversee day-to-day administration and coordinate a busy service operation. You will work with the Director and management team to drive efficiency, manage technician scheduling, and uphold high service standards.

Ideal candidates are organised, proactive and able to implement improvements in a fast-paced environment. This is a hands-on leadership role offering scope to influence growth and operations.

Qualifications

• Experience in office management for a service business.
• Ability to coordinate technicians and scheduling.
• Comfort with reporting and admin tasks.

Responsibilities

• Oversee day-to-day office operations and staff.
• Establish office procedures and processes.
• Ensure tasks completed accurately and on time.
• Identify efficiency improvements and workflow.
• Assist management with reporting and business administration.
• Oversee daily scheduling of technicians.
• Allocate jobs and manage changes.
• Handle urgent bookings and customer requests.
• Monitor job progress and updates.
• Close off completed jobs with documentation.
• Maintain high standards of customer service.
• Handle inquiries and escalations professionally.
• Support invoicing and supplier administration.

Skills

Organised

Initiative

Communication

Team coordination

Scheduling

Tools

ServiceTitan

Job description

CoopAir Heating and Cooling – Bayswater North VIC is seeking an experienced Office Manager to oversee day-to-day administration and coordinate a busy service operation. You will work with the Director and management team to drive efficiency, manage technician scheduling, and uphold high service standards.

Ideal candidates are organised, proactive and able to implement improvements in a fast-paced environment. This is a hands-on leadership role offering scope to influence growth and operations.