Operations Manager Melbourne FullTime

Nulsen Disability Services; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Dress for your day

Discounted health insurance

Employee Assistance Program

Gym discounts

Referral bonus

Other amazing perks

Job summary

Mills Oakley is seeking an experienced Office Manager to step up into an Operations Manager role in our Melbourne office on a full‑time basis. This pivotal position drives operational excellence across the firm’s national footprint and supports strategic day‑to‑day decisions.

You will lead local operations, oversee cross‑site teams, coordinate space planning and ISO27001 processes, and partner with senior stakeholders to improve efficiency, risk management and client experience.

Qualifications

• This is an excellent opportunity for an office manager to take the next step in their career.

Responsibilities

• Act as the Office Manager for the Melbourne office, providing hands‑on leadership and ensuring local operations run smoothly in alignment with national standards.
• Provide strategic oversight and day‑to‑day management of Office Managers and Coordinators across all firm locations, ensuring alignment with operational goals and service standards.
• Work in close collaboration with the Systems & Operations Manager to oversee national office space planning initiatives, including fit‑outs, relocations, space reallocations, and workspace optimisation, ensuring alignment with broader operational strategies.
• Coordinate and assist with ISO27001 compliance and audit processes, ensuring documentation and operational procedures meet certification requirements.
• Identify and implement process improvements that enhance productivity, reduce risk, and improve client and staff experience; and
• Build strong relationships with internal stakeholders across practice groups and support functions to ensure operational alignment.

Skills

Office management

Leadership

Communication

Project management

Budgeting

Facilities coordination

Change management

Stakeholder management

Job description

This is an excellent opportunity for an experienced office manager looking to take the next step up into an Operations Manager position.

About Us

Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 6 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos. Mutual trust and respect are at the heart of everything we do.

The Role

Due to continued growth and expansion, we are seeking a highly motivated Operations Manager to join our Melbourne office on a full‑time basis. This is a pivotal role in driving operational excellence across the firm’s national footprint and offers an exciting opportunity to contribute to the strategic and day‑to‑day operations of a dynamic and forward‑thinking firm.

Your key responsibilities will include but not be limited to the following:

• Act as the Office Manager for the Melbourne office, providing hands‑on leadership and ensuring local operations run smoothly in alignment with national standards;
• Provide strategic oversight and day‑to‑day management of Office Managers and Coordinators across all firm locations, ensuring alignment with operational goals and service standards;
• Work in close collaboration with the Systems & Operations Manager to oversee national office space planning initiatives, including fit‑outs, relocations, space reallocations, and workspace optimisation, ensuring alignment with broader operational strategies;
• Coordinate and assist with ISO27001 compliance and audit processes, ensuring documentation and operational procedures meet certification requirements;
• Identify and implement process improvements that enhance productivity, reduce risk, and improve client and staff experience; and
• Build strong relationships with internal stakeholders across practice groups and support functions to ensure operational alignment.

Who We Are Looking For

This is an excellent opportunity for an office manager to take the next step in their career. You will ideally have at least 3 years’ experience as an office manager, preferably within a legal or professional services environment. Multi‑site experience will be highly regarded, though not essential.

You will demonstrate exceptional leadership and communication skills, along with strong organisational and project management capabilities. A proven ability to assess issues, think critically, and develop practical solutions is essential. Proficiency in office systems, facilities coordination, and budgeting is expected, and experience in change management or process improvement will be viewed favourably.

What We Offer

We take a collaborative approach to your learning & development, giving you the personal attention and unique opportunities required to help you realise your full potential. We are committed to your health and well‑being and offer a multitude of employee benefits including:

• Dress for your day;
• Discounted health insurance;
• Employee Assistance Program;
• Discounts to gyms and studios across Australia;
• Competitive referral bonus; and
• Other amazing perks!

Apply

All applications must include a CV and Cover Letter addressed to the Talent Acquisition team and submitted online via our Careers page.