Office Manager

Target Business Services; Sydney; On-site; AUD 72,000 - 88,000; Full time

Job summary

Target Business Services in Sydney is seeking an experienced Office Manager to oversee daily office administration and support operations for a cleaning services business. You will coordinate administrative systems, manage operations, and liaise with management, clients and suppliers across multiple sites.

The role requires strong organisational, communication and problem-solving skills, plus experience in rostering, records management and workplace safety compliance.

Qualifications

• Formal qualification in a relevant field (AQF Associate Degree or Diploma) with at least one year of experience.
• Alternatively, three years of relevant work experience may substitute for formal qualifications.
• Experience in office administration, coordination or business operations management.

Responsibilities

• Plan, organise and supervise office administrative operations to support the cleaning services business.
• Develop, implement and monitor office management systems and procedures.
• Coordinate office resources, equipment, supplies and procurement for admin and operations.
• Maintain business records and service-related documents per company procedures.
• Liaise with management, clients, suppliers and staff on schedules and admin matters.
• Assist with rostering, recruitment and onboarding administration.
• Monitor availability of supplies and procurement or maintenance arrangements.
• Support workplace health and safety documentation and policy compliance.
• Supervise administrative staff and monitor performance.
• Coordinate customer service administration and handle client feedback.

Skills

Organisational skills

Communication skills

Problem-solving

Time management

Education

AQF Associate Diploma or Diploma in a relevant field

Three years of relevant work experience

Job description

Target Business Services

Location: Level 1, Suite 4/101-103 Rawson St, Auburn NSW 2144

Salary: $80,000 plus 12 % superannuation

Position: Full time, Permanent

Our client, JT Excellent Cleaning Services Pty Ltd, trading as JT Excellent Cleaning Services, is a Sydney-based cleaning services business providing professional cleaning solutions to residential, commercial and institutional clients. Its services include commercial cleaning, carpet cleaning, disinfection, window and glass cleaning, high-pressure and tile grout cleaning, and cleaning for schools, medical facilities, warehouses, industrial premises and strata properties.

Due to the administrative and operational requirements of the business, JT Excellent Cleaning Services is seeking a highly organised, proactive and experienced Office Manager to oversee and coordinate its daily office administration and business support functions. The successful candidate will play an important role in coordinating administrative systems, supporting cleaning operations, monitoring office procedures and facilitating communication between management, cleaning staff, clients, suppliers and other stakeholders.

The ideal candidate will have strong organisational, communication and problem-solving skills, together with the ability to manage administrative resources, coordinate workforce-related processes, maintain operational documentation and support the efficient delivery of cleaning services across multiple client sites.

Minimum Requirements

• AQF Associate Degree, Advanced Diploma or Diploma, or a higher qualification in a relevant field with at least one-year relevant experience.
• Alternatively, at least three years of relevant work experience may substitute for the formal qualifications listed above.
• Relevant experience in office administration, office coordination or business operations management.

Key Responsibilities

• Planning, organising and supervising office administrative operations to support the efficient functioning of the cleaning services business.
• Developing, implementing and monitoring office management systems, administrative procedures and business processes.
• Coordinating office resources, equipment, supplies and procurement activities to support administrative and cleaning operations.
• Maintaining business records, correspondence, filing systems, client documentation and service-related records in accordance with company procedures.
• Liaising with management, clients, suppliers, cleaning supervisors and cleaning staff regarding operational schedules, service requirements and administrative matters.
• Assisting management with the preparation of operational reports, business correspondence, internal records and other administrative documentation.
• Assisting with staff rostering, recruitment and onboarding administration, attendance records and the coordination of workplace procedures.
• Monitoring the availability of cleaning supplies, equipment and other operational resources and coordinating procurement or maintenance arrangements as required.
• Supporting the maintenance of workplace health and safety documentation and ensuring administrative procedures reflect applicable workplace requirements and company policies.
• Supervising administrative staff, allocating office duties and monitoring work performance to maintain efficient administrative processes and service standards.
• Coordinating customer service administration, recording client feedback, responding to general enquiries and referring service issues to the appropriate management personnel.

Requirements

• Strong organisational and time management skills, with the ability to manage multiple priorities and administrative deadlines.
• Excellent written and verbal communication skills for dealing with clients, employees, suppliers and management.
• Strong administrative, reporting, recordkeeping and document management capabilities.
• Sound problem-solving and decision-making abilities, particularly in coordinating schedules and resolving administrative issues.
• The ability to coordinate administrative activities and support operational requirements in a cleaning services environment.