Office Experience Lead & Concierge

AFL - Australian Football League; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Professional development

Health & wellbeing

Parental leave

AFL memberships

Job summary

The AFL - Australian Football League is seeking an Office Experience Coordinator & Concierge to be the first point of contact for team members, stakeholders and visitors. You will ensure a welcoming, seamless office experience and help keep the workplace running smoothly.

You will lead front-of-house operations, coordinate meetings, onboarding and events, and work with People, Facilities, Security and Technology to resolve workplace issues. A proactive, service-oriented approach is essential.

Qualifications

• Experience in corporate reception, hospitality, concierge or comparable customer-facing environment.
• Strong communication and interpersonal capability with diverse people.
• Ability to coordinate competing priorities, suppliers and operational activities with attention to detail.
• Proactive approach to identifying issues, resolving problems and following tasks through to completion.
• Experience project managing or supporting various projects.
• Significant experience coordinating meetings, onboarding, functions or events.
• Confidence using Microsoft 365, visitor management systems and meeting room technology.

Responsibilities

• Deliver a welcoming, responsive and professional reception and concierge experience.
• Lead and contribute to office projects and workplace initiatives.
• Coordinate visitor check-in, access passes and inquiries.
• Keep reception, shared spaces and meeting areas well presented and ready for use.
• Coordinate meeting room bookings, room prep, catering and basic AV support.
• Provide practical concierge support including transport and local information.
• Coordinate workplace suppliers and service providers to resolution.
• Monitor office supplies and arrange replenishment.
• Manage incoming/outgoing mail, couriers and deliveries.
• Support onboarding and first-day experiences including welcome packs and access.
• Support and coordinate events, All Team activities and team functions.
• Collaborate with People, Facilities, Security, Technology and other teams to resolve issues.
• Follow safety, security and emergency procedures and escalate concerns.

Skills

Reception experience

Customer service

Office coordination

Event support

Meeting coordination

MS 365

Visitor management

Tools

Microsoft 365

Visitor management system

Meeting room tech

Job description

The AFL - Australian Football League is seeking an Office Experience Coordinator & Concierge to be the first point of contact for team members, stakeholders and visitors. You will ensure a welcoming, seamless office experience and help keep the workplace running smoothly.

You will lead front-of-house operations, coordinate meetings, onboarding and events, and work with People, Facilities, Security and Technology to resolve workplace issues. A proactive, service-oriented approach is essential.