Elite Corporate Concierge — Guest Experience Leader

Forum Recruitment; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Forum Recruitment is proud to partner with one of Australia’s leading providers of Concierge and Building Management support, operating primarily within the commercial office space. This role places you as a highly visible point of contact across the building, delivering professional, personalised service to tenants, customers and visitors.

Key responsibilities include managing enquiries, confirming facility details, and supporting daily precinct operations.

Qualifications

• Experience in customer service, concierge, premium hospitality, or front-of-house roles.
• Excellent communication and organisational skills with a polished professional approach.
• Current First Aid qualification or willingness to obtain one.

Responsibilities

• Deliver personalised customer service to tenants, customers and visitors, responding to enquiries and resolving issues professionally and efficiently.
• Provide accurate information about precinct facilities, services, activations and experiences.
• Support day-to-day precinct operations, including visitor management, access control, passes, bookings and deliveries.
• Conduct regular lobby and precinct inspections and maintain accurate Concierge records, registers, audits and reporting.
• Build strong relationships with tenants and stakeholders while working with Concierge, Property Management, Asset Management, Security and Facilities Management teams.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Education

First Aid qualification

Job description

Forum Recruitment is proud to partner with one of Australia’s leading providers of Concierge and Building Management support, operating primarily within the commercial office space. This role places you as a highly visible point of contact across the building, delivering professional, personalised service to tenants, customers and visitors.

Key responsibilities include managing enquiries, confirming facility details, and supporting daily precinct operations.