Office and Customer Service Coordinator Just posted

NW People; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Full-time position

Job summary

NW People in Silverwater is seeking a Customer Service & Administration Coordinator to join our small team. This role blends customer service, order processing and general administration, with you as the key contact for customers and ensuring accurate order processing.

You will handle calls, emails, and data entry, support the team with admin tasks, and learn the Pronto system or other ERP/CRM platforms; this is an office-based, full-time opportunity in a collaborative environment.

Qualifications

• Previous customer service and administration experience.
• Strong written and verbal communication skills.
• Experience processing orders or working with customer information.
• Accurate data entry skills.
• Good computer skills and the ability to learn new systems.
• Strong attention to detail.
• The ability to work collaboratively within a small team.
• Pronto experience is advantageous but not essential.

Responsibilities

• Answer incoming customer calls and enquiries.
• Respond to customer enquiries via email.
• Process and enter customer orders accurately.
• Maintain customer and order records.
• Provide general administration and data entry.
• Liaise with customers and internal team members.
• Update and maintain information within Pronto.
• Assist with day to day office administration.
• Support the wider team across a variety of administrative tasks.

Skills

Customer service

Administration

Data entry

Order processing

Phone handling

Attention to detail

Team collaboration

Learn new systems

Tools

Pronto

Job description

Customer Service & Administration Coordinator

Silverwater | $80,000 + super | Full time | Office based

About the company

Our client is an established Australian business operating across the retail and wholesale sectors, specialising in the import and distribution of products to customers across Australia.

With a strong and established operation, the business is continuing to grow and offers a friendly, close knit working environment where people are encouraged to take ownership and contribute across the business.

You will be joining a small team of seven, making this an ideal opportunity for someone who enjoys working in a collaborative environment where your contribution is noticed.

About the role

We are looking for a Customer Service & Administration Coordinator to join the team in Silverwater.

This is a varied role combining customer service, order processing and general administration. You will be an important point of contact for customers, ensuring enquiries are handled professionally and orders are processed accurately and efficiently.

Your day will include answering calls, responding to customer enquiries, entering orders and providing general administrative support to the team.

The business uses Pronto, however previous Pronto experience is not essential. If you have worked with another ERP, CRM or order management system and are confident learning new systems, you will be considered.

Key responsibilities

• Answer incoming customer calls and enquiries


• Respond to customer enquiries via email


• Process and enter customer orders accurately


• Maintain customer and order records


• Provide general administration and data entry


• Liaise with customers and internal team members


• Update and maintain information within Pronto


• Assist with day to day office administration


• Support the wider team across a variety of administrative tasks

About you

We are looking for someone who enjoys working with people and is comfortable managing a combination of customer service and administration. You will ideally have:

• Previous customer service and administration experience


• Confidence answering phones and dealing with customers


• Strong written and verbal communication skills


• Experience processing orders or working with customer information


• Accurate data entry skills


• Good computer skills and the ability to learn new systems


• Strong attention to detail


• A positive and helpful approach


• The ability to work collaboratively within a small team


• Pronto experience is advantageous but not essential.

What’s in it for you?

• $80,000 + super


• Full time permanent position


• Established and growing Australian business


• Friendly team of seven


• Varied role with plenty of customer interaction


• Opportunity to learn and develop with the business
  
• Silverwater location


• Stable, fully office based environment


• Immediate opportunity available