Office assistant

Y-Axis; Sydney; Hybrid; AUD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work option

Job summary

Y-Axis is seeking a Customer Service Representative to deliver exceptional support and ensure smooth order and account handling. You will coordinate with internal teams, maintain accurate records, and uphold quality and compliance standards.

The role serves as a primary contact for customers, handling inquiries, processing orders, and resolving service issues—while supporting SOP updates and process improvements in a remote setting.

Qualifications

• 0 year(s) or above experience
• Strong customer service orientation and attention to detail
• Proficiency in Microsoft Office and data entry accuracy
• Ability to multitask and prioritise in a fast-paced environment
• Familiarity with ERP/WMS systems and order management processes

Responsibilities

• Act as the primary contact for customers via phone, email, and portals.
• Manage customer accounts, orders, stock movements, and invoicing details.
• Coordinate with warehouse, transport, and operations teams to resolve issues.
• Process sales orders, returns, and adjustments in the ERP/WMS system.
• Escalate complex issues to the Customer Service Manager or Operations Manager.

Skills

Customer Service

Office & Administrative Support

Microsoft Office

Analysis

ERP/WMS

Tools

ERP/WMS

Job description

Sydney, Western Isles, United Arab Emirates - Full Time

Start Date

Immediate

Expiry Date

06 Dec, 26

0.0

Posted On

07 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Office & Administrative Support

Description

Matches based on your career history

Customer Service

Analysis

Microsoft Office

Standard Operating Procedures

Show all

Position Overview

The Customer Service Representative is responsible for delivering exceptional customer support and ensuring the smooth execution of order and account management processes. This role serves as the primary point of contact for customers, coordinating closely with internal teams to resolve service issues, maintain accurate records, and uphold company standards for quality and compliance.

Key Responsibilities

• Act as the primary contact for customers via phone, email, and customer portals, providing professional and timely responses to all enquiries.
• Manage customer accounts, ensuring the accuracy of orders, pick requests, stock movements, and invoicing details.
• Collaborate with warehouse, transport, and operations teams to resolve service-related issues and proactively communicate updates to clients.
• Process sales orders, returns, receipts and adjustments through the ERP/WMS system.
• Escalate complex or urgent service and operational issues to the Customer Service Manager or Operations Manager as appropriate.
• Assist with the investigation and resolution of stock discrepancies, damages, or delivery failures.
• Support company compliance by maintaining accurate documentation and records.
• Maintain and regularly update customer Standard Operating Procedures (SOPs).
• Identify opportunities for process improvement and contribute feedback to enhance the overall customer experience.
• Perform general administrative and office duties, including scanning, filing, shredding, and managing stationary supplies.
• Maintain cleanliness and organisation of office, reception, and kitchen areas.
• Complete stock transfers and adjustments as required.

Key Skills and Attributes

• Strong communication and interpersonal skills, with a customer-focused mindset.
• Excellent attention to detail and accuracy in data entry and record management.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Proficiency with ERP/WMS systems and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving and analytical skills.
• Collaborative approach, with the ability to work effectively across teams.