Customer Service & Operations Assistant (Sydney, AU)

Dimerco; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Dimerco in Sydney is seeking a Customer Service & Operations Assistant to support local clients and coordinate shipments. You will liaise with carriers and vendors, track status, and provide updates throughout the shipping process.

Join a team that interacts with overseas offices, enters shipment details in ERP systems, and supports backend tasks as you grow toward full shipment handling.

Qualifications

• Diploma or degree in business, supply chain, logistics, or related field.
• Strong communication and problem-solving abilities.
• Willingness to learn shipment management or logistics systems.

Responsibilities

• Provide frontline support to local customers with inquiries and shipment updates.
• Coordinate with carriers and vendors for pickups and deliveries.
• Track shipments and update customers with real-time status throughout transit.
• Liaise with overseas offices for bookings, documentation, and timely arrival notices.
• Enter shipment details and costs in ERP systems, following internal procedures.
• Support backend tasks with training for full shipment handling.

Skills

Communication skills

Problem solving

MS Office proficiency

Multitasking

Education

Diploma or Degree in Business/Logistics

Tools

ERP systems

Logistics software

MS Office

Job description

Job Details

Job Title: Customer Service & Operations Assistant

Location: Sydney, Australia

Job Function: Customer Service / Operation

Employment Type: Full-Time

Job Description

• Provide frontline support to local customers by answering inquiries,
  assisting with shipment updates, and ensuring a high standard of customer
  service.
• Assist with booking arrangements with carriers and coordinate with vendors
  for cargo pick-up and trucking deliveries.
• Track shipments and update customers with real-time status, ensuring they
  are informed throughout the shipping process.
• Liaise with overseas offices to follow up on bookings, documentation, and
  timely arrival notifications to clients.
• Use internal ERP systems to accurately enter shipment details, input sales
  and cost data, and follow internal procedures for job file creation, cost
  approvals, and documentation updates
• Support backend operational tasks with training provided for future
  involvement in full shipment handling.

Qualifications

• Open to fresh graduates with a diploma or degree in business, supply chain,
  logistics, or a related field; prior experience in logistics or customer
  service is an advantage but not required.
• Strong communication and problem-solving skills, with the ability to respond
  professionally and effectively to customers and internal stakeholders.
• Proficient in Microsoft Office and eager to learn shipment management or
  logistics systems; high attention to detail and ability to manage multiple
  tasks in a fast-paced environment.