Office Administrator / Coordinator

Essence Electrical Pty Ltd; Ipswich City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Bundamba-based office

Supportive team

Varied position

Long-term career

Job summary

Essence Electrical Pty Ltd is seeking a motivated office administrator for our Bundamba, Ipswich-based office. The role focuses on telephone and email handling, customer service, and coordinating quotations, jobs, and technician schedules to ensure smooth daily operations.

You will play a key part in supporting our technical teams and customers in a fast-paced, team-driven environment, with opportunities for growth within a growing family-owned business.

Qualifications

• Enthusiasm and a positive attitude to the workplace.
• Enjoys working in a busy and fast-paced environment.
• Can think quickly, solve problems and make confident decisions.
• Excellent verbal and written communication skills.
• Highly organised with close attention to detail.
• Can multitask and adapt to changing priorities.
• Willing to learn new computer systems such as Simpro.
• Takes accountability for their work and follows tasks through to completion.
• Delivers high-quality work and takes pride in outcomes.

Responsibilities

• Answering and directing telephone calls professionally.
• Providing prompt and helpful customer service.
• Responding to customer enquiries or directing them to the appropriate team member.
• Monitoring and managing incoming emails.
• Creating, managing and completing tasks relating to quotations and jobs.
• Coordinating with subcontractors and maintaining positive working relationships.
• Organising and managing technicians’ schedules.
• Completing general office and administrative duties.
• Assisting other departments to support efficient daily operations.

Skills

Enthusiasm

Positive attitude

Attention to detail

Communication

Highly organised

Multitasking

Problem solving

Accountability

Tools

Microsoft 365

Simpro

Job description

Essence Electrical Pty Ltd is a fast-growing, family-owned electrical business based in Ipswich. We are a hardworking, down-to-earth team that takes pride in providing exceptional customer service and maintaining a strong reputation within the electrical industry.

As our business continues to expand, we are looking for a motivated, reliable and proactive office administrator to join our team and grow with us.

Full-Time Position | Bundamba, Ipswich

Essence Electrical Pty Ltd is a fast-growing, family-owned electrical business based in Ipswich. We are a hardworking, down-to-earth team that takes pride in providing exceptional customer service and maintaining a strong reputation within the electrical industry.

As our business continues to expand, we are looking for a motivated, reliable and proactive office administrator to join our team and grow with us.

The Opportunity

We are seeking a positive, organised and hardworking individual to join our Bundamba office on a full-time basis.

This role is ideal for someone who enjoys a busy working environment, works well within a team and takes ownership of their responsibilities. Our office is fast-paced, with priorities often changing throughout the day. The successful candidate plays a crucial role in supporting the wider operation of the business, ensuring that administrative tasks and the logistics run seamlessly to support our technical teams and customers.

Key Responsibilities

• Answering and directing telephone calls professionally

• Providing prompt and helpful customer service

• Responding to customer enquiries or directing them to the appropriate team member

• Monitoring and managing incoming emails

• Creating, managing and completing tasks relating to quotations and jobs

• Coordinating with subcontractors and maintaining positive working relationships

• Organising and managing technicians’ schedules

• Completing general office and administrative duties

• Assisting other departments to support efficient daily operations

About You

We are looking for someone who:

• Brings enthusiasm and a positive attitude to the workplace

• Enjoys working in a busy and fast-paced environment

• Can think quickly, solve problems and make confident decisions

• Has excellent verbal and written communication skills

• Is highly organised and pays close attention to detail

• Can multitask and adapt to changing priorities

• Is confident using Microsoft 365 and learning new computer systems (Simpro)

• Takes accountability for their work and follows tasks through to completion

• Takes pride in delivering high-quality work

• Is willing to go above and beyond when required

• Can work effectively both independently and as part of a supportive team

Previous experience in office administration, scheduling, customer service, or a related trade-service industry will be highly regarded; however, it is not essential.

Why Join Essence Electrical?

• Become part of a growing, family-owned local business

• Work alongside a supportive, hardworking and energetic team

• Enjoy a varied position where no two days are the same

• Build your skills and develop a long‑term career

• Work from our Bundamba-based office

If you are dependable, organised and ready to take ownership of an important role within a growing business, we would love to hear from you.

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