Administration Assistant (Full-Time)

Essential Network Solutions; Gold Coast City; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Full-time permanent position

Competitive salary package

Fun, friendly and supportive team

Modern office based in Burleigh Heads

Stable business with long-term career

Variety, autonomy and responsibility

Ongoing training and support

Job summary

Essential Network Solutions in Burleigh Heads, QLD, is seeking an Administration Assistant to support the Scheduling team, manage customer enquiries, and keep daily operations running smoothly.

The role suits someone organized, with strong communication skills, proficient in Microsoft Office, and able to handle multiple tasks in a fast-paced environment.

Full-time permanent position with a friendly team and a modern office environment at Burleigh Heads.

Qualifications

• Experience in administration, scheduling or customer service preferred.
• Strong communication skills via phone and email.
• Organised with attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage customer emails, calls and general enquiries
• Monitor and maintain shared inboxes
• Assist with scheduling and job administration activities
• Coordinate customer communications, confirmations and reschedules
• Follow up outstanding information and job requirements
• Maintain accurate records and data entry
• Support technicians and scheduling staff throughout the day
• Assist with a range of administrative tasks across the business

Skills

Excellent communication

Multitasking

Attention to detail

Team player

Independent worker

Reliability

Proactive learner

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Essential Network Solutions – Burleigh Heads QLD

Join a team where your organisation skills make a real difference.

Essential Network Solutions (ENS) provides electricity metering and connection services across Queensland and New South Wales. We\'re looking for a reliable and organised Administration Assistant to join our fun, supportive team and help keep our scheduling operations running smoothly. The role provides administrative and customer support to our Scheduling team and plays an important part in keeping daily operations running efficiently.

This is a varied role suited to someone who enjoys administration, customer service and working in a fast-paced environment where no two days are the same.

About the Role

As part of our Administration team, you\'ll work closely with schedulers, technicians and customers to ensure jobs are communicated, tracked and completed efficiently. You\'ll manage customer enquiries, coordinate follow-up activities and support the day-to-day administration functions that keep our field teams operating successfully.

Key Responsibilities

• Manage customer emails, calls and general enquiries


• Monitor and maintain shared inboxes


• Assist with scheduling and job administration activities


• Coordinate customer communications, confirmations and reschedules


• Follow up outstanding information and job requirements


• Maintain accurate records and data entry


• Support technicians and scheduling staff throughout the day


• Assist with a range of administrative tasks across the business

About You

You\’ll be someone who is:

• Highly organised and detail-oriented


• Confident communicating with customers by phone and email


• Comfortable managing multiple priorities simultaneously


• Proficient in Microsoft Outlook, Word and Excel


• Reliable, proactive and eager to learn


• Able to work both independently and as part of a team


• Experienced in administration, scheduling or customer service (preferred)

The successful candidate will have strong communication skills, excellent attention to detail and the ability to manage a busy workload while maintaining a positive and professional approach.

Why Join ENS?

At ENS, we work hard, support each other and have a good laugh along the way. You\’ll be joining a friendly, down-to-earth team where people genuinely enjoy coming to work, help each other out, and celebrate wins together. We\’re looking for someone who will be a great fit for the team as well as the role.

We offer:

• Full-time permanent position


• Competitive salary package


• Fun, friendly and supportive team environment


• Work with a close-knit team that genuinely enjoys what they do


• Modern office based in Burleigh Heads


• Stable business with long-term career opportunities


• Variety, autonomy and responsibility every day


• Ongoing training and support