Administration Assistant (Full-Time)

Essential Network Solutions PTY LTD; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Job summary

Essential Network Solutions PTY LTD is seeking an Administration Assistant to join our Scheduling team. You will handle customer enquiries, manage emails and calls, and support daily operations to keep our field teams moving efficiently.

The role emphasises organisation, clear communication, and proactive problem solving in a fast-paced environment. You will work with schedulers, technicians and customers to ensure timely, accurate information flow.

Qualifications

• Experience in administration, scheduling or customer service preferred.
• Excellent communication and organisational skills.
• Proficient with Microsoft Office.
• Ability to manage a busy workload with accuracy.
• Reliable, proactive and able to work both independently and in a team.

Responsibilities

• Manage customer emails, calls and general enquiries
• Monitor and maintain shared inboxes
• Assist with scheduling and job administration activities
• Coordinate customer communications, confirmations and reschedules
• Follow up outstanding information and job requirements
• Maintain accurate records and data entry
• Support technicians and scheduling staff throughout the day
• Assist with a range of administrative tasks across the business

Skills

Highly organised

Detail-oriented

Communicating with customers

Customer service

Multitasking

Independent and team player

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join a team where your organisation skills make a real difference.

Essential Network Solutions (ENS) provides electricity metering and connection services across Queensland and New South Wales. We're looking for a reliable and organised Administration Assistant to join our fun, supportive team and help keep our scheduling operations running smoothly. The role provides administrative and customer support to our Scheduling team and plays an important part in keeping daily operations running efficiently.

This is a varied role suited to someone who enjoys administration, customer service and working in a fast-paced environment where no two days are the same.

About the Role

As part of our Administration team, you'll work closely with schedulers, technicians and customers to ensure jobs are communicated, tracked and completed efficiently. You'll manage customer enquiries, coordinate follow-up activities and support the day-to-day administration functions that keep our field teams operating successfully.

Key Responsibilities

• Manage customer emails, calls and general enquiries
• Monitor and maintain shared inboxes
• Assist with scheduling and job administration activities
• Coordinate customer communications, confirmations and reschedules
• Follow up outstanding information and job requirements
• Maintain accurate records and data entry
• Support technicians and scheduling staff throughout the day
• Assist with a range of administrative tasks across the business

About You

You'll be someone who is:

• Highly organised and detail-oriented
• Confident communicating with customers by phone and email
• Comfortable managing multiple priorities simultaneously
• Proficient in Microsoft Outlook, Word and Excel
• Reliable, proactive and eager to learn
• Able to work both independently and as part of a team
• Experienced in administration, scheduling or customer service (preferred)

The successful candidate will have strong communication skills, excellent attention to detail and the ability to manage a busy workload while maintaining a positive and professional approach.

Why Join ENS?

At ENS, we work hard, support each other and have a good laugh along the way. You'll be joining a friendly, down-to-earth team where people genuinely enjoy coming to work, help each other out, and celebrate wins together. We're looking for someone who will be a great fit for the team as well as the role.

We offer:

• Competitive salary package
• Fun, friendly and supportive team environmentWork with a close-knit team that genuinely enjoys what they do
• Modern office based in Burleigh Heads
• Stable business with long-term career opportunities
• Variety, autonomy and responsibility every day
• Ongoing training and support