Senior Funeral Consultant

MAYDAY Recruitment Group; Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

MAYDAY Recruitment Group partners with a respected organisation in Geelong to recruit a Senior Funeral Consultant. The role focuses on arranging and conducting dignified funeral services, supporting families, and coordinating with the local team to ensure smooth service delivery.

The ideal candidate is compassionate, highly organised, and service-driven, with the ability to handle sensitive moments while maintaining professional standards. On-site role in Geelong with weekend on-call duties.

Qualifications

• Experience in a service-focused environment or the ability to learn quickly.
• Current unrestricted driver’s licence.
• Comfortable working with death, grief, and deceased persons.
• Strong communication skills with a calm, empathetic approach.
• High attention to detail and the ability to follow instructions.
• Sensitivity and respect for diverse beliefs, values and cultural practices.
• Physically and psychologically fit to manage manual handling, stress and inherent role requirements.
• Willingness to participate in a 1 in 6 weekend on-call roster.

Responsibilities

• Meeting with families to arrange and coordinate funeral services in line with their wishes.
• Conducting and overseeing funeral services with professionalism and respect.
• Providing exceptional customer service to families, clients, and internal stakeholders.
• Supporting day-to-day operations at the Geelong location.
• Ensuring compliance with internal policies, procedures, and quality standards.
• Assisting with preparation, coordination and service delivery as required.
• Contributing to a collaborative and respectful team environment.
• Supporting health, safety and wellbeing standards in the workplace.

Skills

Empathy

Customer service

Communication

Attention to detail

Stress management

Job description

Mayday is partnering with a respected organisation within the funeral services sector to recruit a Senior Funeral Consultant based in Geelong.This role is ideal for someone who is compassionate, highly organised, and service-driven, with the ability to support families through sensitive and meaningful moments while coordinating and delivering professional funeral services.

The Role

As a Senior Funeral Consultant, you will work closely with families and the local team to arrange and conduct dignified funeral services. You will play a key role in ensuring services run smoothly while providing empathetic, professional support to families during their time of need.

Key responsibilities include:

• Meeting with families to arrange and coordinate funeral services in line with their wishes
• Conducting and overseeing funeral services with professionalism and respect
• Providing exceptional customer service to families, clients, and internal stakeholders
• Supporting day-to-day operations at the Geelong location
• Ensuring compliance with internal policies, procedures, and quality standards
• Assisting with preparation, coordination, and service delivery as required
• Contributing to a collaborative and respectful team environment
• Supporting health, safety, and wellbeing standards in the workplace

About You

Essential:

• Experience in a service-focused environment or ability to quickly learn
• Current unrestricted driver’s licence
• Comfortable working in circumstances involving death, grief, and deceased persons
• Strong communication skills with a calm, empathetic approach
• High attention to detail and ability to follow instructions
• Sensitivity and respect for diverse values, beliefs, and cultural practices
• Physically and psychologically fit to manage manual handling, stress, and inherent role requirements
• Willingness to participate in a 1 in 6 weekend on-call roster

Desirable:

• Exposure to or understanding of the funeral services industry, or willingness to learn
• Background in hospitality, retail, community services, or other people-focused industries

Why Apply?

• Meaningful work supporting local communities in Geelong
• Stable, long-term opportunity within an essential services industry
• Supportive team culture with structured training provided
• Opportunity to develop a unique and rewarding career path