Office Administrative Assistant

Mondofix Inc.; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Mondofix Inc. Brisbane is seeking an Office Administrator to ensure an efficient and well-run office. You will manage day-to-day administration, phone reception, inventory, and support marketing and finance teams.

Key responsibilities include responding to enquiries, processing invoices and payments, maintaining files, allocating tasks, and liaising with franchisees and staff. Strong time management, customer service, and proactive problem solving are essential.

Qualifications

• Secondary school diploma or equivalent required.
• 1–3 years’ experience in an administrative role preferred.
• Proficient with Microsoft Office Suite and ability to learn new platforms quickly.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to incoming enquiries by phone and email in a professional manner.
• Provide administrative support to the business and franchisees nationally.
• Answer inquiries from customers and staff and act as first point of contact.
• Process product sales, inventory management and distribution with the Products team.
• Assist Marketing with materials and equipment requests from central stock.
• Support Finance with invoices, quotes and payments, and maintain files.

Skills

Excellent time management

Customer service

Self-management

Initiative and problem solving

Integrity and accountability

Strong communication

Education

Secondary School Diploma

Tools

Microsoft Office Suite

Online platforms and systems

Job description

About Fix Network

As the Office Administrator, you will be one of the most important people in the office and a key lynchpin in ensuring an effective and efficiently run business. This broad-aspect role provides a diverse and engaging experience with personal and professional development opportunities as the business grows.

You will be responsible for the day-to-day administration, phone reception, secretarial duties, inventory management as well as supporting marketing and managing facility requirements and maintenance, while having the opportunity to support departments such as Finance and Operations.

Key responsibilities include responding to incoming enquiries, managing work authorisations, stock inventory management, and distribution.

Duties Include:

• Provide Administrative support to the business, including numerous brand franchisees nationally.
• Answering all inbound calls and email enquiries and requests from franchisees and staff.
• Act as first point of contact for customers that come through to the support office.
• Work with the Products team to process product sales internally and externally, including inventory management and distribution.
• Work with the Marketing team to support with materials, products, equipment as ordered by franchisees from the central stock.
• Support the Finance department where required with processing invoices, quotes and payments
• Keeping Files and records up to date
• Allocating jobs, seeking authorisations within insurance and fleet companies.
• Maintaining office organisation and general support duties.

Competencies

• Excellent time management skills, phone manner and general communication skills
• Demonstrated ability to provide exceptional customer service
• Demonstrated ability to self-manage priorities in a dynamic work environment
• Strong work ethic and commitment to deliver outcomes efficiently
• Ability to take initiative and problem-solve
• Integrity and takes accountability for own actions

Skills and qualifications

• Secondary School Diploma required.
• 1-3 years' experience in an administrative role preferred.
• Knowledge of office procedures and practices.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Proficient in learning online platforms and systems.
• Resourceful and flexible.
• Proven organizational and time management skills.

AUD60000- AUD70000 Per Year