Office & Administration Support - Campbellfield

Big River Group Pty; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Career progression opportunities

Employee Assistance Program (EAP)

Job summary

Big River Group Pty is seeking a proactive Office & Administration Support person for our Campbellfield branch. You will manage day-to-day office tasks, assist internal sales, and deliver excellent customer service to keep the business running smoothly.

This role involves coordinating with sales, warehouse, and despatch teams, processing orders, and maintaining records and pricing in the ERP system. A collaborative, organized approach will help you succeed in a busy environment.

Qualifications

• Experience in manufacturing, warehouse or distribution environments preferred.
• Organised, hands-on and customer-focused approach.
• Ability to handle multiple tasks and support team efficiently.

Responsibilities

• Provide general office administration support and maintain records.
• Handle emails, calls and in-person enquiries, and assist customer sales.
• Process sales orders, follow-ups, stock inquiries, delivery arrangements.
• Coordinate with sales, warehouse and despatch teams.
• Prepare and distribute daily/weekly/monthly reports and correspondence.
• Support month-end tasks and ERP data maintenance.
• Maintain pricing and supplier information in the ERP system.
• Review purchase orders, invoices for accuracy.
• Assist branch manager with reports and data gathering.
• Support showroom displays and sales materials as required.

Skills

Office administration

Customer service

ERP system

Data entry

Tools

ERP software

Job description

About Big River Group

Big River Group is a leading manufacturer and distributor of building products across Australia and New Zealand. With a proud 120-year history and strong growth trajectory, we provide innovative timber, panels, and building solutions to the construction industry. Our people are at the heart of our business - we value collaboration, accountability, and delivering quality outcomes for our customers and communities.

Your Role

Based at our Campbellfield branch, we are looking for an organised, hands‑on, and customer‑focused person to join our team in an Office & Administration Support role. This varied position combines day‑to‑day office administration, internal sales support, and customer service. You’ll play an important part in keeping the office running smoothly, supporting the wider team, and ensuring our customers receive great service.

What You'll Do

• Provide general office administration support, maintaining filing systems, records, and office documentation.
• Handle incoming emails, phone calls and general enquiries, including over-the-counter customer sales and enquiries.
• Process sales orders and assist with order follow-ups, stock enquiries, order status, taking payment, and delivery arrangements.
• Liaise with sales representatives, customers, warehouse, and despatch teams.
• Prepare, update, and distribute daily, weekly, and monthly reports, spreadsheets, and correspondence.
• Support month-end tasks.
• Maintain product pricing and supplier information within the ERP system.
• Review purchase orders, claims and invoices for accuracy and completeness.
• Assist the branch manager with report preparation, updating spreadsheets, and gathering routine information.
• Support showroom displays, brochures, and sales materials as required.

What You'll Receive in Return

• Competitive salary and a stable, full-time position within an ASX-listed business.
• Supportive and collaborative branch environment.
• Ongoing development and career progression opportunities.
• Free onsite parking and access to our Employee Assistance Program (EAP).

Interested?

Experience in a manufacturing, warehouse, distribution, or trade-based environment would be an advantage.

If you enjoy a varied role where no two days are quite the same, and you like working with people while keeping things organised behind the scenes, we would love to hear from you.

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.