Office & Admin Support Specialist – Customer & Sales

Big River Group Pty; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Career progression opportunities

Employee Assistance Program (EAP)

Job summary

Big River Group Pty is seeking a proactive Office & Administration Support person for our Campbellfield branch. You will manage day-to-day office tasks, assist internal sales, and deliver excellent customer service to keep the business running smoothly.

This role involves coordinating with sales, warehouse, and despatch teams, processing orders, and maintaining records and pricing in the ERP system. A collaborative, organized approach will help you succeed in a busy environment.

Qualifications

• Experience in manufacturing, warehouse or distribution environments preferred.
• Organised, hands-on and customer-focused approach.
• Ability to handle multiple tasks and support team efficiently.

Responsibilities

• Provide general office administration support and maintain records.
• Handle emails, calls and in-person enquiries, and assist customer sales.
• Process sales orders, follow-ups, stock inquiries, delivery arrangements.
• Coordinate with sales, warehouse and despatch teams.
• Prepare and distribute daily/weekly/monthly reports and correspondence.
• Support month-end tasks and ERP data maintenance.
• Maintain pricing and supplier information in the ERP system.
• Review purchase orders, invoices for accuracy.
• Assist branch manager with reports and data gathering.
• Support showroom displays and sales materials as required.

Skills

Office administration

Customer service

ERP system

Data entry

Tools

ERP software

Job description

Big River Group Pty is seeking a proactive Office & Administration Support person for our Campbellfield branch. You will manage day-to-day office tasks, assist internal sales, and deliver excellent customer service to keep the business running smoothly.

This role involves coordinating with sales, warehouse, and despatch teams, processing orders, and maintaining records and pricing in the ERP system. A collaborative, organized approach will help you succeed in a busy environment.