Office & Administration Support - Campbellfield

Big River Group; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Big River Group in Campbellfield, Melbourne, is seeking an organised Office & Administration Support to join our team. The role blends daily office administration, internal sales support and customer service to help keep the branch running smoothly and ensure customers receive great service.

You will manage emails and calls, process sales orders, maintain records, assist with reports and data, and support the branch manager with routine information gathering.

Qualifications

• Organised, hands-on and customer-focused.
• Experience in a manufacturing, warehouse, distribution or trade environment is advantageous.

Responsibilities

• Provide general office administration support and maintain filing Systems.
• Handle emails, phone calls, and general enquiries including customer sales.
• Process sales orders, follow-ups, stock enquiries, delivery arrangements and payment handling.
• Liaise with sales, customers, warehouse and dispatch teams.
• Prepare and distribute reports and assist with month-end tasks.
• Maintain pricing and supplier information in the ERP system.
• Support the branch manager with reporting and data gathering.
• Assist showroom displays and sales materials as required.

Skills

Office administration

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Tools

ERP system

MS Office

Excel

Job description

Office & Administration Support - Campbellfield

Big River Group is a leading manufacturer and distributor of building products across Australia and New Zealand. With a proud 120-year history and strong growth trajectory, we provide innovative timber, panels, and building solutions to the construction industry. Our people are at the heart of our business – we value collaboration, accountability, and delivering quality outcomes for our customers and communities.

Your Role

Based at our Campbellfield branch, we are looking for an organised, hands-on, and customer-focused person to join our team in an Office & Administration Support role. This varied position combines day-to-day office administration, internal sales support, and customer service. You’ll play an important part in keeping the office running smoothly, supporting the wider team, and ensuring our customers receive great service.

What You’ll Do

• Provide general office administration support, maintaining filing systems, records, and office documentation.
• Handle incoming emails, phone calls and general enquiries, including over-the-counter customer sales and enquiries.
• Process sales orders and assist with order follow-ups, stock enquiries, order status, taking payment, and delivery arrangements.
• Liaise with sales representatives, customers, warehouse, and despatch teams.
• Prepare, update, and distribute daily, weekly, and monthly reports, spreadsheets, and correspondence.
• Support month-end tasks.
• Maintain product pricing and supplier information within the ERP system.
• Review purchase orders, claims and invoices for accuracy and completeness.
• Assist the branch manager with report preparation, updating spreadsheets, and gathering routine information.
• Support showroom displays, brochures, and sales materials as required.

What You’ll Receive in Return

• Competitive salary and a stable, full-time position within an ASX-listed business.
• Supportive and collaborative branch environment.
• Ongoing development and career progression opportunities.
• Free onsite parking and access to our Employee Assistance Program (EAP).

Interested?

Experience in a manufacturing, warehouse, distribution, or trade-based environment would be an advantage.

If you enjoy a varied role where no two days are quite the same, and you like working with people while keeping things organised behind the scenes, we would love to hear from you.

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.